Infrastructure Lab Engineer

CBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

Minimum Qualifications

• Bachelor's degree in information technology, computer science, or related field (or equivalent work experience)
• At least 5 years of experience in enterprise network engineering (campus and/or data center) with strong hands-on skills

Responsible for the delivery of highly available and high performing campus and data center networks in support of clients, Financial Advisors and home-office personnel.

Essential Functions and Primary Duties

• Update and maintain lab systems, including but not limited to virtual workstations, physical workstations, domain controllers, Spirent, Server clusters, VMware, data storage, firewall, F5 APM, management network, and console servers.
• Review and update standard documentation for the lab systems.
• Provide hands-on support for network teams utilizing the infrastructure lab.
• Work with hardware including set up, configuration, installation, removal, and shipments.
• Manage network and lab equipment inventory of cabling, labels, tools, SFPs and other assets.
• Support carrier technologies across multiple projects, ensuring proper design and implementation to meet requirements.
• Execute and document network changes through ticketing systems, adhering to change management protocols to ensure traceability of all infrastructure modifications.
• Assist teams with opening lab tickets for requesting assistance in the lab.
• Align with Technology and Firm objectives and provide strategic direction and technical leadership.
Provide technical mentorship and guidance to foster a strong and collaborative team environment.

Preferred Qualifications

• Demonstrated ability to deliver exceptional customer service.
• Flexibility to adapt to shifting priorities in a dynamic work environment.
• Strong skills in problem-solving, analysis, and critical thinking.
• Proven ability to manage multiple tasks and deadlines effectively.
• Excellent verbal and written communication skills, with the ability to engage across all organizational levels.
• Demonstrated ability to champion innovation and embrace change within an organization.
• Experience collaborating with cross-functional teams to achieve project success.
• Proficiency in operating standard office equipment, including a computer, keyboard, and mouse, with the ability to perform tasks requiring extended periods of sitting.
• Experience managing processes and ensuring high-quality service delivery to both clients and internal teams.
• Strong problem-solving skills, including the ability to identify, analyze, and resolve issues.
• Knowledge of and adherence to brokerage or financial company processes, policies and guidelines, understanding the potential impact of errors on departmental and business unit performance.
• Effective communication and collaboration skills to engage with a variety of external contacts, including clients and vendors, as well as internal teams, peers, and management.