Infrastructure Support Engineer – AWS/DevOps

5 - 7 Years
2 Openings
Chennai, Trivandrum

We are seeking a highly skilled and motivated Level 2 Infrastructure Support Engineer to join our Cloud Operations team. This role is ideal for someone with deep experience in AWS, Linux/Windows systems, and DevOps practices, combined with strong troubleshooting and problem-solving skills. You will play a key role in maintaining mission-critical systems, resolving incidents, and ensuring the reliability and performance of cloud infrastructure.

Key Responsibilities

• Provide Level 2 support for AWS-hosted infrastructure and services.

• Monitor, troubleshoot, and resolve issues across Linux and Windows environments.

• Manage and optimize AWS services (RDS, IAM, CloudWatch, Amazon MQ).

• Support and maintain Tomcat application servers.

• Collaborate with DevOps teams to enhance CI/CD pipelines and automate infrastructure tasks.

• Perform root cause analysis and implement preventive measures.

• Maintain system documentation, SOPs, and incident logs.

• Participate in on-call rotations and escalate issues as needed.

Technical Skills & Experience

• AWS Infrastructure: 5+ years

• Linux/Windows Administration: 3+ years

• Troubleshooting: 4+ years

• DevOps Practices: 3+ years

• AWS Services: RDS, IAM, CloudWatch, MQ

• Application Support: Tomcat

• Scripting & Automation: Python, Bash, PowerShell (preferred)

• Monitoring Tools: CloudWatch, Prometheus, Grafana

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• AWS certifications (e.g., SysOps Administrator, Solutions Architect) are a plus.

• Strong analytical and troubleshooting skills.

• Excellent communication and documentation abilities.

Preferred Attributes

• Experience in multi-account AWS environments.

• Familiarity with Infrastructure as Code (Terraform, CloudFormation).

• Exposure to containerized environments (Docker, Kubernetes).

• Understanding of ITIL or similar incident/change management frameworks.

Aws,Linux,Troubleshooting