Infrastructure Technical Lead (VOIS)

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

What you’ll do

• Lead and develop infrastructure technical operations engineers and service owners.
• Manage day-to-day technical operations of the team.
• Handle customer escalations effectively to enhance satisfaction and productivity.
• Drive and follow up on service improvement plans through operational service owners.
• Monitor and manage backend server health.
• Ensure services meet availability and performance targets.

Who you are

• Possess in-depth knowledge of cloud services and related technologies (VMware, ESXi, Vcenter, Vsphere, Server Hardware, Storage, RAID systems, Azure & O365).
• Strong technical understanding of infrastructure services (Active Directory, DHCP, DNS, Windows Servers, print & file sharing).
• Skilled in configuration management and automated deployment.
• Familiar with IT security requirements and policies.
• Certifications in ITIL and/or Azure are advantageous.
• Experience with Linux is a plus.
• Demonstrate strategic thinking, people management, and organisational leadership skills.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• A leadership opportunity in a strategic technical domain.
• Exposure to cutting-edge infrastructure technologies and cloud platforms.
• A collaborative environment focused on service excellence and innovation.
• The chance to make a tangible impact on service performance and customer satisfaction.

What skills you will learn

VOIS Equal Opportunity Employer Commitment

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference

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