Infusion Services Clinical Program Coordinator

Company Description

Be part of something groundbreaking. The team members we hire today will open the doors to innovative cancer care inside our new, state-of-the-art Stoler Center for Advanced Medicine. Join the team that’s #BuiltToBeatCancer.

Renowned as the academic flagship of the University of Maryland Medical System, our Magnet®-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won’t find a more vibrant place to work!

General Summary

Reporting to the Sr. Director of Infusion Services-or others senior clinical leader, the Infusion Services Clinical Program Coordinator, is accountable for the delivery of patient care services in support of the strategic plan of the organization and achieves clinical and service quality objectives, in assigned clinical units. This role is accountable for the quality of clinical services delivered, for the competency and performance of the clinical staff, and for designing and maintaining systems to support multidisciplinary team functioning and continuity of services within a product line, while working in coordination with the Sr. Nurse Director. The coordinator serves as a key participant in organizational project team and work groups at the organizational and unit level.

Qualifications

1. Helps to manage and evaluate the system of care delivery and clinical services on one or more patient care units which helps to meets clinical and service quality objectives alongside the Nurse Manager

• In collaboration with medical staff leadership, assesses requirements for care delivery systems to meet changing patient population requirements. Plans strategies and services to meet clinical program objectives. Communicates long and short-term plans and objectives to staff under the direction of the Nurse Manager or Nurse Director.
• Ensures excellence of clinical practice and patient care services, including meeting or exceeding customer requirements, improving clinical outcomes and achieving productivity and expense reduction goals. Assures that programs, services and staff performance meet regulatory requirements and professional standards.
• In collaboration with Nurse Manager or Nurse Director, supports unit based professional practice partnership(s) which are designed around the requirements of customers (patient, physicians and payors) and which involve staff in decision making and unit operations.
• Develops effective administrative, coordination and communication systems. Ensures effectiveness of unit operations alongside the Nurse Manager or Nurse Director.
• Collaborates with multidisciplinary team members to assess, redesign and continually improve effectiveness and productivity of clinical programs.

2. Assumes a leadership role in managing the quality of services provided at the unit level.

• Implements systems to assess and respond to customer perceptions of service. Is visibly involved in obtaining customer feedback, incorporating customer requirements into service design and requiring staff performance which meets customer requirements.
• Implements systems to manage and improve the performance of unit level processes and to improve the performance, consistency and coordination of cross functional processes.
• Teaches and coaches staff in effective process analysis and improvement techniques and in using data to assess and improve unit performance.
• Provides leadership visibility and presence during non-traditional shifts, working alongside the manager to maintain employee/supervisor relationships, and assists in balancing time management for nurse manager.
• The Infusion Services Clinical Program Coordinator is on-point to provide on-site coverage for the Manager when they are off-site for any protracted period.

3. Manages human and fiscal resources to meet financial goals and achieve identified outcomes.

• Effectively participates in the development, communication, monitoring and management of personnel on the unit.
• Effectively incorporates patient care requirements, into the development of unit-based orientation processes and on-boarding plans.
• Coordinates with Nurse Manager or Nurse Director to ensure maximal effectiveness and efficiency of staffing plan for unit, including skill mix and scheduling.
• Develops and maintains leadership relationships with staff, in order to support healthy workplace environment and culture, and promote staff retention.

4. Develops and implements clinical utilization strategies which support clinical pathways, discharge planning and case management.

• Under the direction and supervision of the Nurse Manager or Nurse Director, develops and implements effective human resource management strategies.
• Collaborates to direct systems for orientation, competency validation, professional development and staff recognition.
• Upholds effective performance management systems which provide clear expectations to staff in all roles, support staff participation in peer feedback and effectively address individual and group performance outcomes.
• Creates an atmosphere which fosters teamwork and open communication among staff. Models effective behaviors as a facilitator, coach and group leader.
• Creates a unit-based climate which values and supports diversity and demonstrates career development and promotion of minority staff.
• Demonstrates leadership in supporting the implementation of automated clinical and administrative information management systems. Directs the implementation of unit level process changes to facilitate implementation and realize the value of automated systems.
• Interprets and enforces hospital and nursing policies, practices, procedure with staff, patients, public and other members of the health team in a consistent, equitable manner.
• Supports innovation in clinical practice and care delivery systems by staying current with innovations and literature in healthcare and care delivery. Disseminates and incorporates research findings into practice. Supports data-based ideas and innovations generated by staff and multidisciplinary research projects at the unit level.
• Interprets organizational goals and objectives to staff. Translates organizational mission, values and priorities into goals and objectives at the unit level. Identifies implications of external environment for the organization and unit. Facilitates staff discussion and response to issues which effect nursing practice and care delivery.
• Performs other duties as assigned.

Education and Experience

• Competent evaluation with successful passing of probation; current on all mandatory classes/training.
• Licensure as a Registered Nurse in the state of Maryland, or eligible to practice due to Compact state agreements outlined through the MD Board of Nursing, is required.
• Maintenance of 10 contact hours of education/year.
• Member of a professional organization.
• Recent applicable clinical experience in a comparable setting.
• Chemo Certified
• Infusion Certified
• Basic Life Support – Health Care Provider (BLS-HCP)
• Advanced Cardiac Life Support (ACLS)
• Sickle Cell Knowledge & Experience
• Bachelor's of Science in Nursing
• Preferred: Master’s degree with management coursework preferred
• Supervisory experience

Knowledge, Skills and Abilities

• Demonstrated ability to lead others, such as effectiveness as charge nurse, preceptor, or clinical resource. Demonstrated effectiveness as a multidisciplinary team member.
• Ability to learn and use computer systems in order to manage patient information.
• Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs.
• Demonstrated/documented highly effective interpersonal and verbal and written communication skills.
• Working knowledge of Microsoft Suite (Word, Excel, & PowerPoint)

Patient Safety

• Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.
• Takes action to correct observed risks to patient safety.
• Reports adverse events and near misses to appropriate management authority.
• Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.
• Experience (years): Required: 3-5 years Preferred: 5-7 years