Inhouse Collection Supervisor

Alexandria, Egypt

Key Responsibilities

Team Leadership & Supervision:

Lead a team of field collectors to ensure effective collection of overdue accounts and meet individual and team collection targets.
Monitor and guide field agents’ daily activities to ensure collections are conducted professionally and in compliance with company policies.

Collection Strategy & Execution

Assist in the development and implementation of collection strategies that maximize recovery and reduce delinquent accounts.
Conduct regular team meetings to review progress, set goals, and provide performance feedback.
Ensure field agents adhere to legal requirements and company policies during collections activities.
Escalate complex cases to senior management or the legal team as needed for resolution.

Training & Development

Train and mentor new and existing agents, ensuring adherence to best practices and company expectations.

Performance Tracking & Reporting

Track and report team performance,including metrics such as collection rates, accounts resolved, and customer feedback.
Act as a liaison between the field agents and senior management, communicating updates, concerns, and opportunities for improvement.

Minimum Qualifications

Bachelor’s degree in finance,Accounting, Economics, or a related field (master’s degree or professional certifications preferred).
Good understanding of collections processes, customer management, and financial compliance.
Proficient in using financial analysis tools (Excel, Power BI, or similar) to track performance and report metrics.
Strong leadership, communication, and training skills.

Minimum Experience

5 years of experience in collections or customer-facing roles, with a demonstrated ability to lead teams and improve collections’ performance.
Experience working in a regulated environment and understanding of legal implications in debt recovery.

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