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Inside Account Management Representative
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PURPOSE: The Inside Customer Service Representative is responsible for managing communication between laundry operations and customers by providing proactive and professional customer service.
JOB SUMMARY: Primarily responsible for ensuring that the company goals and objectives are met in a timely and accurate manner.
ESSENTIAL FUNCTIONS:
- Track, monitor, and control all linen and garment inventory, including rentals, customer-owned goods (COG), and specialty items.
- Verify inbound and outbound merchandise counts by item type, weight, and location.
- Maintain accurate inventory records using internal systems, spreadsheets, and production reports.
- Investigate and resolve inventory discrepancies, shortages, overages, and damages.
- Coordinate with Production, Transportation, and Customer Service to ensure correct product flow and delivery.
- Label, tag, and identify merchandise by customer, department, and location as required.
- Support cycle counts, physical inventories, and audits on a daily, weekly, and monthly basis.
- Monitor linen usage trends and report abnormal losses or overconsumption.
- Ensure proper handling and separation of clean vs. soiled merchandise.
- Assist in the setup of new accounts, par levels, and special programs.
- Communicate inventory issues clearly and professionally to management.
- Enforce company policies related to linen control, loss prevention, and customer contracts.
- Maintain a clean, organized, and compliant work area.
JOB QUALIFICATIONS AND PHYSICAL REQUIREMENTS:
- High school diploma or equivalent required; associate degree preferred.
- 1–3 years of experience in inventory control, warehouse, logistics, or laundry operations preferred.
- Strong attention to detail and organizational skills.
- Proficiency in Microsoft Excel and basic computer systems.
- Ability to analyze data and identify trends or discrepancies.
- Strong communication and teamwork skills.
- Ability to work in a fast-paced, industrial environment.
- Bilingual (English/Spanish) preferred but not required.
- Ability to stand, walk, bend, and lift up to 50 lbs regularly.
- Comfortable working in an industrial laundry environment (heat, humidity, noise).
- Ability to meet daily production and accuracy standards.
- Inventory accuracy rate
- Linen loss percentage
- Timely completion of counts and reports
- Reduction in customer shortages and claims
- Compliance with inventory and control procedures
Comprehensive Medical Plan with Prescription Coverage | Dental Plan | Vision Plan | Life Insurance | 401K Program with Company Match | Paid Holidays | Paid Time Off Company Training Program | Tuition Reimbursement Program | Utilize Latest Technologies and Linen Methodologies | Casual Work Environment
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