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Inside Account Manager

Summary

Pro-Active Engineering has an opening for an Inside Account Manager located at Analog Technologies in Burnsville, MN. To learn more about Analog Technologies, please check out their website at: Electronics Manufacturing & PCBA Services – Analog Technologies, Corp.

Job Summary

The Inside Account Manager is the primary point of contact for assigned customers, providing day-to-day account management, quoting, operational support, in addition to new business development, quote management, sales reporting, etc. This role partners closely with outside sales and internal teams to ensure accurate quotes, effective communication of customer requirements, and successful production of PCBAs.

Serving as the “Voice of the Customer,” the Inside Account Manager manages customer expectations and coordinates required actions across engineering, purchasing, quality, and documentation to support on-time delivery and customer satisfaction.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Manage the customer quotation process by gathering and communicating complete and accurate customer requirements internally, ensuring quotes meet customer expectations and comply with established procedures and QMS requirements.
Partner with Sales Managers to develop pricing and review, approve, and distribute finalized quotes to customers or sales channels as directed.
Coordinate cross-functional support for quotes and orders with engineering, purchasing, documentation, scheduling, and production to ensure accuracy, completeness, and timeliness.
Serve as the primary coordinator for customer schedule changes, including push-outs, pull-ins, and on-hold notices, while managing customer expectations for prototype and production timelines.
Track and manage all customer-related change notices, RMAs, NCRs, and quality issues to ensure alignment between customer and internal documentation and drive issues to resolution.
Act as the primary liaison between customers and internal departments, including Engineering, Purchasing, Quality, Documentation Control, Production, Scheduling, Shipping, and Receiving, escalating issues as needed to management or customers.
Participate in weekly sales meetings by providing account updates, identifying risks, and helping prioritize action items to support new and existing business.
Support and participate in Quarterly Business Reviews (QBRs), including preparation, documentation, action item tracking, and follow-through.
Provide backup support for Sales Administration, including order entry, quote generation, change notices, and order acknowledgements.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The performance of this job may require occasional exposure to the manufacturing area. The noise level in the work environment is usually low to moderate.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, use fine hand motor skills/dexterity, use repetitive motions, and lift and/or move up to 15 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel

Some local and Midwest travel is expected for this position.

Required Education and Experience

Bachelor’s Degree or equivalent work experience.
Minimum 3 years of experience required in Electronic Manufacturing Industry.
Minimum 3 years of previous Account Management Experience.
Experience tracking and managing multiple details within multiple projects & priorities simultaneously.
Experience collaborating with different internal and external partners to complex solve customer issues.
Excellent interpersonal and communication skills, both written and verba, including ability to write effective and accurate reports & business correspondence.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Systems and Software: Working knowledge of MRP Systems; Proficient in Outlook, Word and Excel.

Preferred Education and Experience

5+ years of experience in Electronic Manufacturing industry.
Proficiency in Vantage (ERP), SAP, Oracle or custom MRP software.
Experience with Salesforce.
Business Development Experience.

Compensation and Benefits

Salary Range: $60,000-$80,000 annually (based on experience and qualifications).
Our generous benefits package includes Medical, Dental, 401k Savings Plan, Vacation and more.

Pro-Active Engineering is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, nation origin, age, disability, or other category protected by law.

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