Inside Sales

Company Overview

Decks & Docks Lumber Company is a leading distributor of marine construction and outdoor living supplies, with more than 50 locations across 22 states. We provide high-quality lumber, piling, seawall, and dock accessories to homeowners, contractors, marinas, and communities across the country. We pride ourselves on delivering exceptional service and value while providing the materials needed to complete any outdoor project.

Job Description

Are you an ambitious individual seeking a dynamic opportunity for professional growth? Join our team as an Inside Sales associate at Decks and Docks Company, where you will play a pivotal role in the success of our rapidly expanding company. This full-time position offers stability and provides a platform for career advancement. The ideal candidate is a team player with a strong work ethic, excellent communication skills, and the ability to thrive in a fast-paced environment.

Responsibilities:

Seeking a candidate who will manage and address customer needs, perform sales calls, secure new business, and grow current accounts consistently and effectively. This position requires having frequent contact with longstanding customers and contractors in person, by phone, and walk-ins. Other duties will include generating sales orders, invoicing sales tickets, and working with others at the location to ensure that customer orders are processed in BisTrack and delivered efficiently.

Customer Service & Sales

• Greet customers, assess their needs, and provide knowledgeable product recommendations.
• Assist contractors and homeowners with decking material selection based on project requirements.
• Prepare and provide accurate quotes, pricing, and product availability information.

Order Processing

• Enter sales orders and special orders into the point‑of‑sale (POS) system.
• Process returns, exchanges, and warranty claims in accordance with company policies.
• Coordinate with warehouse and yard staff to ensure correct and timely order fulfillment.

Product Knowledge

• Maintain an up‑to‑date understanding of decking materials, brands, building codes, and installation practices.
• Learn new product lines, including composite decking, lumber types, railing systems, and accessories.
• Assist customers with basic project information such as measurements, material estimates, and compatibility questions.

Store Operations

• Maintain a clean, organized, and well-stocked counter area and showroom displays.
• Answer phone calls and emails promptly and professionally.
• Assist with inventory checks, labeling, pricing updates, and stocking when needed.
• Collaborate with the sales team, warehouse staff, and management to ensure smooth store operations.
• Assist contractors and homeowners with decking material selection based on project requirements.
• Prepare and provide accurate quotes, pricing, and product availability information.

Qualifications:

Seeking a detail-oriented person that thrives when multi-tasking. The successful person will be motivated, dependable, shows personal initiative, has an aptitude for detail, and will have a positive mind set.

• Previous experience in building materials, lumber yards, hardware, or construction (preferred but not required).
• Strong customer service and communication skills.
• Basic math skills and the ability to calculate measurements or material quantities.
• Comfortable using POS systems, email, and basic computer applications.
• Ability to multitask in a fast-paced retail and contractor‑focused environment.
• Willingness to learn technical product details and industry terminology.

Why Join Us

- Growth Opportunities: Be part of a rapidly expanding company with room to grow.

- Supportive Culture: Work with a collaborative and friendly team that values your contributions.

- Comprehensive Benefits (after a brief waiting period):

• Health, Dental, Vision, and Life Insurance
• 401(k) Retirement Plan
• Paid Holidays and Paid Time Off (PTO)

If you're ready to take the next step in your career and contribute to a thriving team, we’d love to hear from you!

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Sales: 2 years (Preferred)
• Building Materials: 2 years (Preferred)

Ability to Commute:

• Wilmington, NC 28412 (Required)

Work Location: In person