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Inside Sales Account Manager

Morrisville, United States

The BoldSign & BoldDesk Account Manager plays a pivotal role in driving the success of Syncfusion’s e-signature and helpdesk solutions. This role involves engaging with a diverse range of clients to understand their specific needs and demonstrate how our cutting-edge products can optimize their operations and boost productivity.

BoldSign is a secure, scalable e-signature solution that streamlines document workflows and ensures legally binding transactions.
BoldDesk is a comprehensive customer support platform that enhances communication and service delivery through advanced ticketing, automation, and analytics.

The Account Manager will actively engage with warm, real-time leads, articulating the value of our solutions and creating a strong initial impression. This role requires a high degree of autonomy, with responsibility for managing a personal pipeline and taking full ownership of day-to-day activities. Flexibility across time zones is expected in a hybrid work environment. Additionally, the Account Manager will identify and act on opportunities to upgrade recent transactions, maximizing revenue through strategic upselling.

The ideal candidate is proactive, results-driven, and highly organized, with the ability to work independently while contributing to broader team objectives. Strong communication and interpersonal skills are essential, along with the ability to build long-term client relationships. The role requires adaptability, comfort in a fast-paced environment, and the professionalism to manage complex client needs with confidence and insight.

This role offers an opportunity to make a meaningful impact on Syncfusion’s continued growth while helping businesses succeed through the adoption of our solutions.

We are seeking candidates that are located within 50-miles of our office in Morrisville, N.C. as this is a hybrid position.

Please apply directly with us using this link.

Core Responsibilities

Sales & Account Management

Initiate contact with prospective customers to qualify, develop, negotiate, and close new subscription or plan-based opportunities, targeting high-conversion leads.
Clearly articulate the benefits and structure of subscription plans through comprehensive product training, highlighting how our bundled offerings can provide clear, customized solutions.
Maintain continuous communication with clients using varying methods of communication such as phone, email, and social platforms to foster relationships and encourage plan adoption or upgrades.
Identify and pursue untapped upsell opportunities within existing accounts, maximizing revenue.
Stay updated on company products, service updates, and promotions to offer tailored recommendations aligned with client goals.
Utilize access to company marketing information, industry trends, competitor offerings, and product enhancements to convert leads into sales opportunities.
Leverage insights from marketing resources, industry trends, and competitor offerings to position our subscription plans as superior solutions.

Sales Process Management

Manage the full sales cycle from lead qualification through closing, ensuring all activities are tracked in the CRM.
Act as a primary point of contact for customers, addressing inquiries throughout the sign-up process.
Negotiate terms and pricing with customers, ensuring a mutually beneficial agreement.
Meet or exceed monthly targets using effective consultative and transactional selling strategies.
Prepare and present proposals and quotes that align with the customer’s needs, recommending the most appropriate plan; collaborate with internal teams to ensure proposals align with customer expectations and company offerings.
Arrange payment terms in accordance with established guidelines.
Manage customer records and opportunities within the CRM system, retaining accurate notes and data.
Utilize programs and systems such as Microsoft 365, Chrome, and LinkedIn on a daily basis.
Perform other work-related duties as assigned.

Education, Experience, Specialized and Preferred Skills

Education Level: Bachelor’s degree, or equivalent experience.

Experience Level: At least 1 year experience in quota-driven sales environment with consultative sales knowledge.

Specialized Skills, Certificates, Licenses: N/A

Preferred Skills: Strong written and verbal communication skills. Relationship building and trust cultivation. Customer service orientation. Problem-solving and critical thinking. Time management and organizational skills. Ability to analyze customer needs and business objectives. Proven ability to quickly establish rapport and deliver value within every client interaction. Proficient with Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint). Proficient in using CRM software.

Why Work at Syncfusion?

Not only have we created the world's best UI component suite for building powerful web, desktop, and mobile apps, providing cutting edge solutions to enterprise-level organizations—we are hiring! If you are searching for a new career path and a place to call home, we want to hear from you. At Syncfusion, we provide our employees the necessary tools to deliver the highest quality products and services to our clients around the world. If you are looking for the opportunity to take your career to the next level, what are you waiting for?

We provide great benefits to our team, including:

Medical, Dental, and Vision coverage offered
Employee assistance programs
Life, AD&D, and Disability coverage offered
Traditional & Roth 401(K) match program
HSA match program
10 days paid vacation your first year, 5 paid sick days, 12 paid holidays
Home internet and gym membership partially reimbursed

In the meantime, check us out on YouTube!

Syncfusion is an Equal Opportunity Employer

About Syncfusion

We understand the challenges facing software developers and business teams. Between ensuring deadlines are met, managing project requirements, and testing and debugging your applications, time is your most important resource, and it seems like you never have enough of it. That’s where we come in.

Syncfusion provides an ecosystem of compatible developer control suites, embeddable BI platforms, and business software. Our 1,800+ components and frameworks for mobile, web, and desktop development get your products to market faster, and our Bold line delivers a diverse set of enterprise solutions, ranging from data analysis and visualization, to help desk software, to an electronic signature platform. With endless customization options, you can deliver an optimal user experience while saving development time and cost.

We are proud to serve a wide variety of customers, from individual developers to Fortune 500 companies. No matter your needs or your budget, we have the tools to help your team succeed.

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