Inside Sales and Customer Service Representative

Job Overview
Join our dynamic team as an Inside Sales and Customer Service Representative, where your energy and enthusiasm will drive customer satisfaction and sales growth. In this pivotal role, you will contact prospective clients and current clients, actively promoting our technology including copiers, printers and innovative IT solutions. If you thrive in a fast-paced environment and are passionate about delivering top-tier customer experiences, this opportunity is perfect for you!

Duties

• Place a minimum of 400 outbound and inbound calls per week to prospective and existing clients, with a weekly goal of 15 appointments set.
• Engage with prospective and existing clients via phone, email, and chat to understand their needs and recommend tailored SaaS solutions.
• Manage customer accounts using Salesforce CRM to ensure accurate records, follow-ups, and updates on client interactions.
• Document all call activity and client interactions in Salesforce, including accurate notes, outcomes, and follow-up tasks.
• This is an on-site position based in Albany, NY; employees are required to report to the Albany office daily. Remote or hybrid work arrangements are not available.
• Drive sales by identifying opportunities for upselling and cross-selling within the customer base, supporting revenue growth.
• Collaborate with marketing teams to execute outreach campaigns that generate leads and boost customer engagement.
• Provide comprehensive customer service by resolving inquiries, troubleshooting issues, and ensuring a seamless experience across all touchpoints.
• Support project management tasks related to onboarding new clients or implementing software solutions efficiently.
• Analyze customer feedback and sales data to identify trends, improve processes, and enhance overall customer satisfaction.

Experience

• Strong communication skills with the ability to clearly articulate complex solutions and build rapport with diverse clients.
• Familiarity with CRM platforms for managing customer relationships effectively.
• Knowledge of project management principles and account management strategies to support client success.
• Demonstrated ability to analyze data, identify opportunities, and develop actionable insights.

Pay: $39,075.24 - $49,101.37 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Application Question(s):

• Are you able to come on site Monday through Friday from 8 am to 5 pm?
• Please send your LinkedIn profile or create one and send the link.
• Why is NATIONAL Business Technologies a good fit for you?

Experience:

• Inside sales: 2 years (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Albany, NY 12203 (Preferred)

Work Location: In person