Inside Sales and Marketing Coordinator - Call Center

Job Overview
This is a newly created position designed to centralize inbound call handling across multiple MOBO office locations and manage incoming web leads using technology for qualification and tracking. Rather than being office-based, this role operates as an internal call center and inside sales function—serving as the first point of contact for prospective and existing patients reaching out by phone, web form, or digital inquiry.

The Inside Sales and Marketing Coordinator will develop deep knowledge of all MOBO services and be responsible for converting inbound leads into scheduled appointments, coordinating patient scheduling across multiple offices, supporting outbound lead follow-up, and assisting the marketing team with campaign coordination and content. This role is full time M–F with occasional weekend or evening availability for events and trainings.

Responsibilities

Phones, Inside Sales & Lead Management

• Serve as the primary point of contact for all inbound calls and web leads across multiple MOBO office locations, acting as a centralized call center representative.
• Develop and maintain thorough knowledge of all MOBO services—including cosmetic injectables, chemical peels, microneedling, weight management, skincare assessments, and telehealth offerings—in order to confidently consult with prospective patients and ask questions.
• Qualify inbound leads using established criteria and CRM/lead tracking technology, ensuring timely follow-up and accurate documentation of lead status and disposition.
• Execute outbound follow-up calls and messages to web inquiries, event leads, and lapsed patients to convert interest into booked appointments.
• Identify upsell and cross-sell opportunities during patient interactions and communicate value-added services in a professional, patient-centered manner.
• Track and report on lead conversion metrics and sales activity using designated CRM and scheduling platforms.
• Answer and manage all inbound phone calls professionally, routing inquiries to the appropriate office location, provider, or team member as needed.
• Coordinate patient scheduling across multiple MOBO office locations, including the flagship Canal Winchester office and all branch and franchise locations.
• Process and manage inbound scheduling requests from branch locations, ensuring accuracy and follow-through.

Marketing Coordination

• Assist the marketing team in coordinating drip email campaigns, including managing contact lists, scheduling send sequences, and monitoring delivery and basic performance metrics.
• Schedule and organize social media posts across MOBO’s platforms in coordination with the marketing calendar and content team.
• Support the execution of monthly email and text blast campaigns, including content coordination, list management, and scheduling through designated marketing platforms.
• Help maintain brand consistency across patient communications by ensuring messaging aligns with current promotions, service offerings, and brand voice.
• Assist with coordination of patient events, seasonal promotions, and marketing initiatives as assigned.

Skills

• Call center, inside sales, or phone-based customer service experience is strongly preferred.
• Digital marketing coordination experience preferred.
• Experience working in a medical practice, medical spa, or beauty services company is preferred.
• Demonstrated ability to consult with customers by phone and convert inquiries into booked appointments.
• Competency using CRM systems, scheduling software, and marketing platforms; general proficiency with computer applications required.
• Excellent phone presence and oral communication skills; comfortable handling high call volumes across multiple offices.
• Excellent written communication skills for email follow-up and patient messaging.
• Excellent time management, organizational, and follow-up skills.
• Professional, personable, and presentable in all patient and team interactions.
• Customer-focused, team oriented, with strong people skills.
• Must maintain a valid driver’s license without restrictions that limit your ability to perform job duties.
• Must maintain current auto insurance with minimum limits for the State of Ohio.
• Employee will be asked to sign a non-disclosure and non-solicitation agreement.
• Must be able to pass a criminal background check, which will be conducted at time of offer.

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person