Role: Inside Sales Associate– Credit Card Growth

Location: Bengaluru ( Remote)

Shift Timings : US Shifts/ Rotational

Employment Type: Full-Time

We are seeking a performance-driven Inside-Sales Associate to convert and activate Zolve Credit Card users across Indian outbound and US-resident student/professional segments. You will own the funnel from lead engagement to first transaction, ensuring clarity, trust, and a smooth onboarding experience.

Lead Engagement & Qualification

• Call and follow up with leads daily through CRM.

• Assess customer profile and update CRM with accurate status.

• Maintain strong connection and first-contact quality.
  Target: 70% connection rate | 100% CRM accuracy.

Application Conversion

• Explain card benefits and process clearly.

• Assist prospects via call/WhatsApp to complete applications.

• Address doubts on eligibility, KYC, and usage.
  Target: 40% application completion.

Activation & First Transaction

• Guide users through activation and Apple/Google Pay setup.

CRM Hygiene & Reporting

• Maintain clean, real-time CRM data.

• Submit daily and weekly conversion reports.

Compliance & Quality

• Follow communication standards; avoid high-pressure tactics.
  Participate in QA audits.
  Target: 0 violations | 90% QA score.

Feedback & Learning

• Share insights on objections and funnel gaps.

• Contribute to script/process improvements.

Experience

• 1–6 years of telesales or financial-product sales.

• Strong outbound calling background.

Core Skills

• Strong English communication (neutral accent).

• Persuasion, objection handling, and high call stamina.
• CRM proficiency & disciplined documentation.

• Target and results-driven mindset.

Nice to Have

• Credit card sales experience.

• Understanding of US student/professional life.
• WhatsApp-based sales experience.

• KYC/AML basics.

• Empathetic, trustworthy, ethical, and persistent.

• Coachable with high ownership.