Inside Sales Executive

JOB PURPOSE

Implement Commercial policies and processes in order to support Front Office Sales Team to achieve sales budget in the respective target Accounts and target markets within the UAE, GCC and internationally. This includes review RFP, Submit Proposals, logging orders in ERP and facilitating in securing & executing contracts.

KEY ACCOUNTABILTIES

Policies, Processes and Procedures

• Contribute to the development of the Commercial, Sales and Ordering policies, business processes and operating procedures and implement them when approved
• Ensuring Intra team collaboration for successfully identifying, closing and executing projects across various regions.
• Due diligence to ensure correct information on customer, project, region or pricing is communicated or recorded within the Ducab system.

Budgets

• Support Front office Sales Team in achieving of the regional budgets and action plans

Risk Management

• Support the implementation of the Ducab risk management system to identify and assess relevant risks from a targeted Accounts sales perspective and recommend measures to manage and mitigate identified risks

Continuous Improvement

• Participate in initiatives for innovation and continuous improvement in pursuit of greater productivity

Reports

• Provide Management with accurate and timely reports on proposal submitted, Order intake and Metal booking of each set of Accounts within a customer segment and region, as required

Business Development

• Review RFQ/RFP & submit proposals for enquiry received from Medium to Large Size customers ,Key Accounts (Stone & Siver & Gold Category Customers) and submittals to ensure compliance with company commercial guideline and standards
• Coordinating with members of the sales & other departments to ensure that proposals are submitted on time and meeting customer requirement.
• Reviewing client needs to determine which services are required and which are optional and submit bids accordingly.
• Support follow-up on order enquiries from potential customers in the target Accounts within a customer segment and provide clarifications that the customer may have regarding specifications of products, new or modified products, delivery schedules, payment options, etc.
• Developing and maintaining filing systems so as to maintain records of proposal submitted, Orders and Metal booking.
• Familiar and maintain awareness of latest Industry Codes and Standards of regions/segments including statutory rules and regulations.
• Adhere to corporate business guidelines, pricing guidelines as per RAM during proposal & development of contracts

Pre-Contract

• Ensure the completion of all documentation for tenders and quotations and provision of clarifications related to cable and cable accessory supply and installation projects
• Verify all contract documentation to ensure clarity of scope, customer specifications and requirements, project deliverables and parameters are in line with the business objectives
• Conduct the order review process with all departments concerned to ensure that all issues are resolved and that order requirements are aligned with bid and internal capabilities

Record of the Contract in the System

• Draft contract for review and approval
• Log the Sales order and Contract into the Salesforce, SAP system timely and accurately
• Ensure orders received are based on acceptable commercial terms, secure payment terms, proper financial instruments etc. to safeguard the Company’s financial interests.

Execution of Sales Contract .

• Verify the terms of the Sales contract to be signed and sent to the customer for sign-off to close the deal.
• Liaise with the Order Execution & Operation team and facilitate Order Execution Team to provide details of each sales order to the customer so that the order can be executed efficiently in line with the terms of the agreed contract.
• Ensure appropriate approvals are obtained in Sales force for all credit term, bank guarantees (bid bond / advance bond / performance bond) and Parent Company Guarantees (PCGs) prior to provision of any binding commitment to clients

Business Relationships

• Nurture Ducab’s relationship with customers through appropriate interface

Customer Relationship Management (CRM)

• Effective daily use of Salesforce Customer Relationship Management tools to manage all aspects of the account relationship and build sustainable relationships throughout the customer organization, as well as within our organization.
• Ensure utilization of digital tools available to support region management including the use of Salesforce
• Update and maintains data in Commercial and other core systems (CRMs, ERPs, etc.)

KNOWLEDGE AND QUALIFICATIONS

Essential : Relevant Bachelor’s Degree with training in SAP

Job Skills: Persuasive communication, analytical capability, attention to detail within calculations, checking and summarizing Salesforce.com & SAP experience is highly desirable

Behavioral Competencies: Strategic thinking, transparency, integrity, professionalism, caring & supportive style, passion for excellence, change management orientation

Experience: 4-6 year of professional sales support experience