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Inside Sales Manager (RTX / BAE)
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About Us:
We’re the leading provider of high reliability and radiation assured solutions for defense, space, intelligence, commercial, and civil applications, and our products are designed to perform in the harshest of environments. From human spaceflight and space exploration to missile defense, electronic warfare, and healthcare tech advancements, our talented team stays in lockstep with our customers to ensure the success of their missions.
Do you want to help shape the future? In an environment where innovation and ideas go hand-in-hand? Then come join the Frontgrade Team!
Why This Role Matters
By managing the quoting and order lifecycle with discipline, the ISM allows the Strategic Account Director and Account Managers to focus on growth, relationships, and strategic planning — making the ISM an essential contributor to both customer satisfaction and Frontgrade’s overall success.
Mission
The Inside Sales Manager ensures operational excellence across the quoting, proposal, and order lifecycle — serving as the backbone of the Strategic Account Team and a critical interface between customers, operations, and sales leadership.
Other benefits include:
The ISM owns the front-end sales operations process for these accounts — from RFQ and proposal generation through order entry — ensuring flawless execution, responsiveness, and data integrity.
As a key member of the strategic account pod, the ISM enables the Strategic Account Manager and Account Managers (AMs) to focus on strategic growth by managing all quoting, order processing, and administrative sales support activities with precision and accountability.
Responsibilities:
Key Performance Indicators (KPIs)
ADDITIONAL INFORMATION
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please email Careers@Frontgrade.com.
If you have relevant skills that are not reflected in your resume, we welcome your application and encourage you to share more in an optional cover letter or to join our Talent Community Connect Portal - Connect (icims.com).
For more than six decades, the skilled thinkers, makers, and doers at Frontgrade have embraced our mission to solve complex technology challenges across the U.S. and around the globe.
We’re the leading provider of high reliability and radiation assured solutions for defense, space, intelligence, commercial, and civil applications, and our products are designed to perform in the harshest of environments. From human spaceflight and space exploration to missile defense, electronic warfare, and healthcare tech advancements, our talented team stays in lockstep with our customers to ensure the success of their missions.
Do you want to help shape the future? In an environment where innovation and ideas go hand-in-hand? Then come join the Frontgrade Team!
Why This Role Matters
The Inside Sales Manager ensures Frontgrade’s Strategic Account Teams deliver flawlessly on commitments to our largest customers.
By managing the quoting and order lifecycle with discipline, the ISM allows the Strategic Account Director and Account Managers to focus on growth, relationships, and strategic planning — making the ISM an essential contributor to both customer satisfaction and Frontgrade’s overall success.
Mission
To enable seamless and disciplined execution across Frontgrade’s most important customer accounts by managing all inside sales activities with accuracy, speed, and compliance.
The Inside Sales Manager ensures operational excellence across the quoting, proposal, and order lifecycle — serving as the backbone of the Strategic Account Team and a critical interface between customers, operations, and sales leadership.
Other benefits include:
- Competitive Benefits: Medical (FSA + HSA), Dental, and Vision
- Immediate 401K Vesting/Matching
- Career Opportunity and Growth
- Tuition Reimbursement
- Student Loan Repayment
- Generous PTO and 11 paid Holidays per year (8 regular and 3 floating)
- 8 weeks of 100% Paid Family Leave
- Profit Sharing Plan applies to all non-Annual Incentive Plan and non-Sales Incentive Plan employees.
The Inside Sales Manager (ISM) plays a critical role within Frontgrade’s Strategic Account Team, directly supporting RTX and BAE under the leadership of a Director, Strategic Accounts.
The ISM owns the front-end sales operations process for these accounts — from RFQ and proposal generation through order entry — ensuring flawless execution, responsiveness, and data integrity.
As a key member of the strategic account pod, the ISM enables the Strategic Account Manager and Account Managers (AMs) to focus on strategic growth by managing all quoting, order processing, and administrative sales support activities with precision and accountability.
KEY RESPONSIBILITIES
Quoting & Proposal Management
- Manage all inbound RFQs, RFPs, and quote requests for assigned strategic accounts.
- Ensure submission of accurate customer quotations in accordance with Frontgrade pricing policies and Delegation of Authority (DoA).
- Coordinate with Contracts, Finance, Program Management, and Solution Architects to ensure quotes are compliant, technically sound, and submitted on time.
- Track quote-to-book conversion rates and report performance to the Strategic Account Director and Growth Operations.
- Maintain quote records, revisions, and documentation in CRM and ERP systems.
Order Entry & Processing
- Review and validate all customer purchase orders for accuracy, terms, and pricing alignment.
- Enter orders into ERP systems (SAP or equivalent).
- Partner with Operations and Program Management to confirm delivery schedules and resolve order or logistics issues.
- Maintain high standards of accuracy, timeliness, and data integrity across all sales orders.
- Support backlog reporting, order acknowledgment, and documentation compliance.
Customer Support & Communication
- Serve as the primary internal point of contact for customer program and procurement teams on quote status.
- Escalate urgent customer needs, delivery concerns, or quality issues to the Strategic Account Director and internal support teams.
- Contribute to maintaining high levels of customer satisfaction and responsiveness within assigned accounts.
Sales Operations & Governance
- Ensure all opportunities, quotes, and orders are accurately logged and maintained within CRM (Salesforce or equivalent).
- Uphold compliance with Frontgrade’s sales operations procedures, including quote approvals, DoA adherence, and pricing documentation.
- Partner with the Growth Operations team to drive forecast accuracy, reporting, and CRM discipline.
- Support account-level governance processes, including pipeline reviews and quarterly business reviews (QBRs).
Cross-Functional Collaboration
- Collaborate daily with the Strategic Account Director and AMs to ensure complete visibility and alignment across account activities.
- Work closely with Finance, Operations, Contracts, and Program Management to ensure seamless order flow and fulfillment.
- Coordinate with Growth Operations on process improvement initiatives and standardization across all Strategic Account teams.
- Participate in process audits, compliance checks, and system improvement projects to enhance efficiency and control.
Key Performance Indicators (KPIs)
- Quote Turnaround Time – percentage of quotes delivered within required timelines
- Quote Accuracy – error-free submissions and compliance with pricing policies
- Order Accuracy & Timeliness – orders entered correctly and processed on schedule
- Quote-to-Book Conversion Rate – success rate of quotes converting into orders
- Customer Responsiveness – measured through feedback and internal SLA adherence
- Sales targets (AOP)
QUALIFICATIONS & EXPERIENCE
- 4–7 years of experience in Inside Sales, Order Management, or Sales Operations, ideally within defense, aerospace, or high-technology manufacturing.
- Demonstrated success managing complex quotes, orders, and customer communications.
- Working knowledge of DoD/prime contractor sales processes preferred.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook) and CRM/ERP systems.
ADDITIONAL INFORMATION
- This position requires access to technology, materials, software or hardware that is controlled by either ITAR or EAR U.S. export laws. As a condition to this job offer, in order to be employed in this position, you must be able to obtain an U.S. Government export license(s), as required by law.
- Pay Range: $84,000 - $105,000 annually. Applicable pay within the posted range may vary based on factors including, but not limited to, geographical location, job function of the position, education, and experience of the successful candidate.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We welcome differences and celebrate new ideas. We believe the diversity of our people inspires our creativity and drives our innovation. Everyone is welcome here, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please email Careers@Frontgrade.com.
If you have relevant skills that are not reflected in your resume, we welcome your application and encourage you to share more in an optional cover letter or to join our Talent Community Connect Portal - Connect (icims.com).
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