Inside Sales Representative

We are looking for a Small and Medium Entrepreneurs Sales Coordinator who will handle the following;

Mainly;

• Responsible for achieving sales goals and maintaining positive customer relations by providing full support to the Field sales representatives and customers. Improve productivity by ensuring all Field Sales Representatives have high-quality, up-to-date support material and Leads.
• In Charge of providing the small customers with end to end support and solutions.
• Deal with client’s follow up process and problems
• Solve ad-hoc problems
• Cascade relevant issues and problems of the customers to CS and ensure solving
• Inform customers on changes in different topic such as: rates, schedule, new shipping methods, etc.
• Offer and follow up cross-sell and up-sales services (VAS services)

Additional;

• Compile lists of prospective customers for use as sales leads to the Field Sales representatives based on internal ZIM information, web data, external databases, quote inquiries, trade shows, business directories, etc.
• Research and prepare material for customer meetings: past performance and forecast, needs solutions, issues, opportunities, financials, etc.
• Create and update agreements
• Discuss and prepare quotations for customers
• Creating meeting reports in CRM
• Monitor customer performance
• Comply with tracking and reporting requirements
• Screening of lost/new customers

Requirements:

• Academic education in Economics/ Business Management/ Marketing/ Logistics/ similar
• 1-2 years of experience in sales/CS position
• Working experience in a local FFW / shipping industry - Advantage
• Proficient in MS Office, Excel, CRM
• Turkish Language is mandatory
• Good control of English language (Speaking, reading and writing)

Function:
Countries & Business Development