Inside Sales Representative

Description:

Are you a passionate and energetic early-stage sales professional who believes in the power of sport to build confidence and character in young athletes? Dominique Dawes Academy is seeking a driven Inside Sales Representative to be the voice of our growing gymnastics family. This isn't just about filling classes; it's about connecting families with a community that inspires children to leap, tumble, and soar. In this vital role, you will be the first point of connection for prospective members, guiding them on their journey and helping to shape the future of our academy, one new athlete at a time. If you are excited by the idea of driving growth while making a tangible difference in children's lives, we invite you to apply.

As our Inside Sales Representative, you will be at the forefront of our growth, serving as the crucial link between our academy and the families in our community. You are not just selling memberships; you are building relationships and acting as a trusted guide for parents navigating the world of youth sports. Your success will be measured not only by the number of new members you enroll but by the positive, welcoming, and seamless experience you provide to every family who connects with us. This role is pivotal in expanding our reach and ensuring that our gyms—both existing and new locations—are vibrant hubs of activity and positive energy.

Requirements:

• Serve as the first virtual point of contact for prospective families, passionately communicating the value of our programs across phone, email, and in-person interactions to guide them from initial inquiry to successful enrollment.
• Contributes to the monthly and new-opening enrollment goals, employing a strategic and persistent approach to build a robust sales pipeline and close new business.
• Develop a deep understanding of our various class structures, skill levels, and enrollment options to confidently present solutions that meet the unique needs and goals of each family.
• Ensure all sales activities, member interactions, and lead statuses are accurately and promptly logged in our CRM system, providing clear visibility into the sales pipeline for the entire team.
• Partner with gym-level teams, marketing, and management to design and execute effective strategies for lead generation, nurturing, and conversion.
• Provide outstanding customer service to all prospective and current members, ensuring every interaction reinforces our commitment to a positive and supportive community.
• Actively participate in ongoing training and development programs to continuously enhance sales techniques, product knowledge, and understanding of the gymnastics industry.
• Occasionally work shifts within the facility to build authentic relationships with members and staff, and to maintain a practical, first-hand knowledge of our programs, services, and customer base.
• Perform other duties assigned.

Core Competencies

• Strong relationship-building and communication skills
• Goal-driven with a results-oriented sales approach
• Knowledgeable and confident in presenting program offerings
• Organized and detail-oriented with accurate CRM management
• Collaborative and team-focused mindset
• Customer-centered with a positive, professional attitude

Requirements

• 1-2 years of experience in a sales or customer-facing role, with a proven track record of meeting or exceeding targets
• Exceptional verbal and written communication skills, with the ability to connect authentically with a diverse range of people
• Strong organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment
• Comfortable with CRM software and standard office applications (e.g., Microsoft Office Suite, Google Workspace)
• High school diploma or equivalent

Work Schedule & Environment

• Must reside in the DC, Maryland, or Northern Virginia area
• Part-time schedule of 20-25 hours per with flexibility to support peak enrollment periods, including some evenings or weekends
• Regular virtual collaboration with gym teams, marketing, and leadership
• Operates in a fast-paced, goal-driven sales environment
• Requires a quiet, professional home workspace and reliable internet connection

Physical Requirements

• Prolonged periods of sitting and working at a computer
• Frequent use of phone, headset, and standard office equipment
• Ability to communicate clearly and professionally in virtual meetings and calls
• Occasional local travel for meetings or events may be required
• Must be able to lift up to 10 pounds for transporting materials or equipment if needed

The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.