Inside Sales Representative

Job Summary

The Inside Sales Representative plays a critical role in driving revenue growth by managing a portfolio of new and existing customer accounts. This role is responsible for servicing, developing, and expanding accounts through proactive outreach, relationship building, and solution-based selling. You will generate sales, strengthen customer relationships, and consistently meet performance targets that contribute to the company’s overall success.

Duties and Responsibilities

· Respond quickly and professionally to customer inquiries through phone, email, chat, and other channels

· Manage and support customer accounts while ensuring consistent service and responsiveness.

· Cultivate and expand a loyal customer base by delivering strong value and solutions

· Prospect for new opportunities and build a strong, sustainable sales pipeline

· Build and maintain strong relationships that drive repeat business and referrals

· Assist customers with inquiries, pricing, and product information

· Follow up on leads and existing accounts in a timely, helpful manner

· Perform outbound prospecting and follow-up to acquire net new customers

· Participate in ongoing sales and industry-specific product training

· Prepare quotes and process orders accurately

· Keep track of customer interactions and updates in the system

· Work with team members to ensure smooth order fulfillment and customer satisfaction

· Occasionally reach out to past or potential customers to check in and offer support

Requirements and Qualifications

· Proven inside sales experience is required for this role

· Experience managing customers across multiple regions (preferred)

· Strong account management and revenue-generation background

· Excellent typing skills with fast accurate data entry

· Ability to calculate margins, understand cost structures and apply correct markup percentages

· Strong basic math skills, including decimals and fractions

· Excellent phone communication and computer proficiency

· Self-starter with strong drive to hit goals, a proactive mindset and a genuine curiosity to learn and grow

· Bachelor’s degree in business administration, marketing, communications or related field (preferred)

Key Skills

· Customer service mindset

· Clear communication

· Attention to detail

· Reliability and teamwork

· Problem solving

Physical Requirements

· Prolonged periods of sitting

· Must be able to lift 15lbs

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Austin, TX 78744