Inside Sales Representative (HVAC/R)

Support Customers With Expertise—Where Relationships and Service Matter.

Johnstone Supply – South Texas is a locally owned HVAC/R wholesale distributor built on strong customer relationships, deep technical knowledge, and a people‑first culture. We support HVAC professionals with reliable service, industry‑leading products, and a team that takes pride in doing things the right way.

If you enjoy solving complex customer needs, building long‑term relationships, and working in a fast‑paced, team‑oriented environment, this Inside Sales Representative role may be a great fit.

About the Role

As an Inside Sales Representative, you will support customers with large or complex orders, provide technical assistance beyond standard counter sales, and serve as a trusted point of contact for key accounts. This role is essential to customer retention and satisfaction, requiring accuracy, responsiveness, and strong product knowledge in the HVAC/R wholesale environment.

What You’ll Do

• Respond to customer inquiries by phone and in person, including will-call orders, special requests, delivery coordination, and timely resolution of needs within designated service timelines.
• Utilize cross-reference tools and product catalogs to recommend appropriate products and alternatives, partnering with the sales team to enhance customer value through additional offerings.
• Accurately process sales orders, returns, and warranty claims; complete required documentation; and ensure proper credit issuance or product disposition.
• Maintain effective relationships with key accounts by understanding customer requirements, conducting regular outreach (including proactive customer calls), and anticipating future needs to support long-term partnerships and retention.
• Address customer issues and complaints promptly and professionally, serving as a liaison between customers and internal departments to ensure service alignment and customer satisfaction.

What We’re Looking For

• High school diploma or GED
• 3–5 years of experience in the HVAC/R industry
• Strong interpersonal and relationship‑building skills
• Clear and professional verbal and written communication abilities
• Results‑oriented mindset with strong organization and time‑management skills
• Ability to manage multiple priorities and perform well under pressure
• Strong negotiation, analytical, and problem‑solving capabilities
• Proficiency with CRM platforms and Microsoft Office (Excel, Word, Outlook)
• Comfortable adapting to new technologies and systems
• Dependable, punctual, self‑motivated, and accountable
• Team‑oriented with a collaborative and professional approach

Why You’ll Love Working With Us

• Competitive hourly pay + performance incentives + rewards program
• Full benefits package: medical, dental, and vision
• Employer‑paid employee medical plan
• Paid time off and paid holidays
• 401(k) with company match
• Daytime schedule — no late nights or rotating shifts
• Ongoing HVAC/R product training and development
• Supportive, team‑focused work environment
• Stability of a locally owned business backed by a national distribution network

About Us

Johnstone Supply – South Texas supports HVAC professionals with industry‑leading products, technical knowledge, and reliable service. We offer the personal feel of a local business with the resources of a national network:

• 6 regional distribution centers
• 400+ independently owned locations across the U.S. and Canada

Ready to Apply?

If you’re customer‑focused, detail‑driven, and take pride in delivering reliable solutions, we’d love to hear from you.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• HVAC/R: 4 years (Required)

Work Location: In person