Inside Sales Telesales

We are seeking a dynamic and results-driven Telesales Representative to generate sales opportunities through outbound calling, build strong customer relationships, and contribute to the company's revenue growth. The ideal candidate will possess excellent communication skills, a customer-focused approach, and the ability to effectively promote our ERP solutions and services.

Key Responsibilities

• Conduct 50–60 outbound calls daily to prospective and existing customers using approved sales scripts and methodologies.
• Identify customer requirements, present relevant products and services, and convert leads into sales opportunities.
• Address customer inquiries regarding the company's offerings and provide accurate information to support the sales process.
• Qualify prospects and coordinate with the field sales team whenever additional engagement is required.
• Maintain accurate and up-to-date customer information and sales activities in the CRM system.
• Develop a sound understanding of the company's ERP solutions to facilitate meaningful discussions with potential clients.
• Process customer orders and ensure all documentation is completed accurately.
• Consistently achieve and exceed assigned sales targets while delivering a high standard of customer service.
• Record call outcomes, customer feedback, and key insights to support continuous improvement initiatives.

Required Skills and Qualifications

• Basic understanding of ERP business processes and modules such as CRM, Human Resources, Trading, Manufacturing, and Accounts.
• Ability to quickly learn and confidently communicate product and service offerings to prospective customers.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and relationship-building abilities.
• Resilience and the ability to handle rejection professionally while maintaining a positive attitude.
• Effective negotiation and problem-solving skills, with the ability to address customer concerns and complaints tactfully.
• Goal-oriented mindset with a passion for achieving sales targets.

Work Location

In-person

Work Location: In person