Installation Manager

Installation Manager | $90,000 - $120,000 Salary

Redlands Plumbing HeatingAir Conditioning, Inc. | Redlands CA.

For over 127 years, we've proudly served our local community, with 90% of our work performed within 30 miles of home. When you join our team, you're not just doing a job, you're serving others throughout Redlands and the Inland Empire.

We are a stable, growing, and profitable company built on a strong reputation, loyal customers, and long-term team members.

Why Join Our Team?

• Team-oriented culture where your voice is heard and valued
• Opportunity to play a key role in building a high-performing team
• Ongoing investment in your training and professional growth
• Supportive ownership and leadership team
• Highly rated by both customers and employees
• Strong local reputation and established customer base

What Benefits Do We Offer?

• 100% Employer-Paid, Employee-Only Medical Insurance
• Employer-Paid, Employee-Only $50,000 Basic Life Insurance
• Dental, Vision, AflacAdditional Life Insurance Voluntary Plan Options
• 401k Retirement Plan with 2% Employer-match
• 6 Paid Company Holidays
• 40 Hours Paid Vacation Annually
  • Expanded vacation benefits for long-term employment offered
• 40 Hours Paid Sick Leave Annually
• Up to 2 Bereavement Paid Days per Year
• Company-Provided Uniforms
• Company VehicleGas Card
• Company Phone or Reimbursement
• Employee Appreciation EventsMore

Job Title: Installation Manager

Compensation: $90,000 - $120,000 Salary, depending on experience

Work Schedule: Full-Time, Monday to Friday, some eveningsweekends required

Work Hours: 7:00am to 4:00pm

Position Overview:

• Oversee all Plumbing and HVAC Installation operations, ensuring projects are completed efficiently, safely, and to the highest quality standards.
• Monitor daily and weekly schedules to ensure efficient resource allocations.
• Collaborate with the Service and Maintenance Manager to ensure a steady flow of leads from the service department team.
• Track and analyze key performance indicators (KPIs) to drive continuous improvement.
• Conduct field visits to observe project progress and address issues proactively.
• Identify inefficiencies in installation workflows and implement solutions to improve productivity.
• Train team members to identify and act on sales opportunities and processes.
• Support supervisors in resolving complex technical and customer service challenges.
• Collaborate with supervisors to establish best practices for safety, quality, and customer satisfaction.
• Monitor labor and material budgets to ensure the profitability of the department.
• Working daily in Service Titan; our cloud-based CRM.

Performance Metrics

• Timely and on-budget completion of installation projects.
• High customer satisfaction ratings and minimal escalations.
• Reduction in callbacks and warranty claims.
• Efficient scheduling and resource allocation across teams.
• Increased revenue through additional sales opportunities identified during installations.

Required Qualifications:

• Minimum 5-7 years of experience in both Plumbing and HVAC installations
• 5 + years of management/leadership experience within the service industry
  • HVAC / Plumbing / Electrical / Construction / etc.
• NATE Certifications (Core, AC Install, Air Distribution, Gas Heat).
• Extensive knowledge of Plumbing and HVAC systems, tools, installation processes, and codes.
• Valid driver's license and insurable driving record.
• Experience managing multiple teams across departments
• Strong organizational, communication, and problem-solving skills.
• Advanced customer service and follow-up skills
• Proven ability to manage teams and drive performance improvements

Preferred Qualifications:

• Proficient in-Service Titan, Excel, Word and Google Suite of Tools.
• Experience in managing multiple teams across departments.

Learn more about us online: www.plumbingandair.com