Instructional Designer

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

We’re looking for an experienced and enthusiastic Instructional Designer to join our Cvent Client Services Learning & Development team. This role will support learning programs and Cvent’s customer training designs – including videos, in-app microlearning, eLearning, and more. You’ll collaborate with cross-functional, global teams to create high-impact, scalable training for Cvent customers, leveraging AI and design authoring tools, learning analytics, and innovative methodologies. This role is ideal for someone who thrives in a fast-paced tech environment, is passionate about creating engaging learning designs for customer audiences, and has excellent organizational and project management skills.

This role will report to the Manager, Instructional Design, Learning & Development.

• Coordinate customer learning programs with a demonstrated ability to manage multiple projects simultaneously in a fast-paced tech environment
• Collaborate with cross-functional global teams to deliver scalable learning content that is timely and aligned with evolving product offerings and business priorities

• Own the end-to-end instructional design process for customer-facing training – including needs analysis, content design and development, quality review, publish, and ongoing optimization

• Innovate and help drive customer-centric design approaches within the team across a variety of learning formats – including video, in-app microlearning, eLearning, certifications, webinar design, and more

• Champion the integration of AI and emerging technologies to enhance customer learning experiences and drive workflow efficiencies within the team

• Elevate our Voice of the Customer by aligning customer feedback and data with ongoing enhancements to our customer training content

• Bachelor’s degree in Instructional Design, Learning Experience Design, Learning Technologies, or a related field

• 5+ years of experience in instructional design, including 2+ years leading projects within a tech-forward environment

• Excellent project management, organizational skills, and attention to detail – able to set priorities, proactively manage timelines, and bring projects from concept to delivery with minimal supervision

• Experience working collaboratively with stakeholders across cross-functional, global teams

• Skilled in designing and implementing engaging, on-brand, scalable learning experiences—such as microlearning, personalized pathways, or just-in-time performance support—tailored to digital SaaS audiences

• Strong communicator, with the ability to distill technical or complex concepts into easy-to-understand, actionable learning

• Expertise in instructional methodologies and a range of learning technologies (such as Articulate, Adobe Creative Cloud, Camtasia, AI authoring tools, LMS platforms, in-app engagement software, learning analytics, etc.)

• Ability to synthesize data and learner feedback for continuous program improvement

• Passion for Learning & Development and shaping the future of customer learning with innovative AI and technology solutions

Applicants should include a link to a digital portfolio and/or samples of relevant work within their application.

Ready to drive customer success and product adoption at Cvent through innovative, on-demand learning experiences? Let’s shape the future of training together.

We are not able to offer sponsorship for this position