Instructional Designer

We offer remote work opportunities in the following locations ONLY: AK, AR, AZ, CO, DC, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA, WA, WI, WY.

US Citizenship Required - Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veteran, Military Spouse or Military Affiliated are encouraged to apply!

Job Summary

The Instructional Designer Specialist is responsible for designing and developing engaging training content that supports TriWest employees and external stakeholders, including beneficiaries, Providers, and DHA employees. This role focuses on creating e-learning modules, instructor-led training materials, and blended learning solutions using established instructional design methodologies. The Instructional Designer Specialist collaborates with subject matter experts and training staff to ensure content accuracy and alignment with organizational goals.

Education & Experience

Key Responsibilities

• Partners with training leadership to identify learning gaps and propose strategic solutions.
• Designs and develops instructional materials for e-learning, instructor-led, and blended learning formats.
• Applies adult learning principles and instructional design models (e.g., ADDIE) to create effective training solutions.
• Collaborates with subject matter experts to translate technical or complex information into clear, learner-friendly content.
• Utilizes authoring tools (Articulate Storyline, Captivate, Rise) and LMS platforms to build and deploy training content.
• Supports evaluation of training effectiveness through learner feedback and assessments.
• Ensures compliance with organizational standards and industry best practices evolve.
• Performs other duties as assigned.

Competencies

Communication / People Skills: Communicates clearly and persuasively with technical and non-technical stakeholders. Translates complex processes into user-friendly guidance for employees and managers. Drives alignment through well-informed recommendations and structured conversations.

Creativity / Innovation: Adapts quickly to organizational or technological changes. Applies best practices and lessons learned to improve future onboarding processes and respond to evolving access needs.

Empathy / Customer Service: Champions the end-user experience by ensuring employees are set up for success on day one. Maintains a service-oriented approach that balances operational requirements with empathy and support.

Information Management: Develops and maintains standardized onboarding workflows and documentation. Continuously evaluates and improves provisioning processes to increase efficiency, compliance, and scalability.

Organizational Skills: Effectively partners with HR, IT, Legal, Compliance, and business unit leaders to ensure alignment and accountability across the employee access lifecycle. Builds relationships to resolve bottlenecks and streamline communication.

Problem Solving / Analysis: Identifies issues and delays in onboarding processes through data analysis and stakeholder feedback. Proposes practical solutions to improve cycle time, reduce errors, and enhance the employee experience.

Technical Skills: Understands enterprise systems architecture and the requirements for provisioning user access to applications and platforms across departments. Able to work with IT, security, and system owners to navigate access protocols and ensure timely system availability.

Working Conditions

• Regular and reliable attendance is required
• Works in a standard office environment
• Extensive computer work with prolonged sitting
• Level II IT security clearance required

Taking Care of Our Nation’s Heroes.

It’s Who We Are. It’s What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!

Our job is to make sure that America’s heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.

We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $74,000 to $82,000 per year.

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.