Insurance Claims & Loss Prevention Specialist

NOTE: This position is on-site at our office in Franklin, TN.

Position Summary: As an entry level Insurance and Loss Prevention Specialist at Fourteen Foods, you will play a crucial role in ensuring the safety and security of our assets, team members, and customers. You will be responsible for efficiently triaging tickets, retrieving video footage, documenting pertinent information, analyzing POS data for trends, offering policy and procedures support, and effectively communicating findings to various operational teams. This role serves as a vital link between our Loss Prevention department and the broader organization, helping to mitigate risks and prevent losses.

Essential Functions:

• Workers Compensation and General Liability Case Management

• Responsible for working directly with insurance adjusters, nurse triage, multiple departments and team members to process claims.
• Review and track incidents using Workers Compensation and General Liability claims management site.
• Create reports and communication for all Workers Compensation and General Liability data to company stakeholders and provide trend analysis to support future improvement.
• Provide recommendations on improvement of all risk and safety directives.

• Video Footage Retrieval and Analyzation

• Analyze footage to provide direction and feedback on potential loss.
• Retrieve surveillance video footage in response to Loss Prevention, Workers Compensation and General Liability incidents.
• Identify key timestamps and relevant video segments related to each case.
• Maintain an organized database of video footage for future reference.

• Ticket Triage

• Prioritize and manage incoming Loss Prevention tickets and incidents.
• Assess the urgency and severity of each case and allocate resources accordingly.
• Ensure all relevant information is captured in the initial incident report.

• Communication

• Provide feedback and direction on Loss related incidents to support Operations and HR.
• Collaborate with cross-functional teams, including Operations and HR, to communicate findings and coordinate necessary actions.
• Provide timely updates and reports to the Director, Loss Prevention and other relevant stakeholders.

• POS Data Analysis

• Analyze Point of Sale (POS) data to identify trends and patterns related to potential losses or policy violations.
• Collaborate with the Director, Loss Prevention to develop strategies for minimizing losses based on data analysis.

Experience & Qualifications:

• High school diploma or equivalent; bachelor’s degree in criminal justice or related field is a plus
• Familiarity with Workers Compensation and/or General Liability Insurance laws and practices
• Basic knowledge of surveillance systems and software
• Strong attention to detail and analytical skills
• Excellent communication and interpersonal abilities
• Ability to work under pressure and meet deadlines
• Willingness to learn and adapt to new technologies and procedures
• Integrity and a commitment to upholding ethical standards

Competencies:

• Organizational, planning, and time management skills
• Communication skills, both verbal and written
• Problem analysis and problem-solving expertise
• Working knowledge of Quick Serve Restaurant (QSR)
• Attention to detail and accuracy.
• Proficient in Microsoft (Word, Excel, and Outlook)
• Proficient in Loss Prevention Techniques
• Knowledge of Video Surveillance Equipment

Frauenshuh Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant's age. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please be advised that operation positions may involve exposure to various work hazards, including but not limited to extreme temperatures (both high heat and cold environments depending on seasonal and job assignment) and allergens (such as peanuts, dairy, soy, and other food-related allergens). Candidates should consider these factors when applying and be prepared to take necessary precautions to ensure their safety and comfort. We are committed to providing a safe work environment and will supply appropriate protective gear and training to manage these conditions. Reasonable accommodations will be provided for qualified individuals with disabilities to perform the essential functions of the job.

E-Verify Notice - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire