Insurance Coordinator cum Front Office Executive

Job Description:
We are looking for a dynamic and well-organized Insurance Coordinator cum Front Office Executive to join our team. The ideal candidate will handle insurance-related works while managing front office operations and ensuring a smooth patient/client experience.

Key Responsibilities:

• Certified Medical Coder – compulsory
• End-to-end UAE insurance experience only
• Complete hands-on knowledge of approvals, submissions, resubmissions
• Proven experience in empanelment and payment follow-ups
• Must handle Customer Service + Insurance Coordination independently
• Coordinate with insurance companies for approvals, claims, and follow-ups
• Verify insurance eligibility and coverage details
• Prepare and submit, resubmit and reconcile insurance claims accurately and on time
• Handle front desk operations including greeting clients/patients
• Manage appointments, calls, emails, and inquiries professionally
• Maintain and tracking patient/client records and documentation
• Coordinate with internal departments for smooth workflow
• Ensure compliance with insurance policies and company procedures

Requirements:

• Minimum of 2 years of proven experience as an Insurance Coordinator and Front Office Executive, or similar role in healthcare, medical center, or clinic environment
• Knowledge of UAE insurance processes and regulations (mandatory)
• Familiarity with DHA insurance procedures and E-claim and all insurance portals
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in MS Excel and relevant software systems
• Professional appearance and customer-focused attitude

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month

Application Question(s):

• Please confirm whether you have hands-on experience in managing the full insurance cycle (empanelment, approvals, submission/resubmission, payment follow-up, contract renewal, and tariff revision). Kindly provide a brief summary of your role and responsibilities.

Experience:

• Insurance Coordinator: 3 years (Required)
• Customer Care: 2 years (Required)

License/Certification:

• Certified Coder Certificate (Required)