Insurance Customer Service Representative (58864)

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

Are you passionate about delivering exceptional customer service and eager to grow your career in the insurance industry? As an Insurance Customer Service Representative I (CSR I), you will be part of a dynamic team dedicated to providing Five Diamond Service to our valued clients. This entry-level position is designed for individuals looking to build a strong foundation in Personal Lines insurance while supporting customers with their policy needs.

Training Schedule : Licensing and Product Training will be fully remote for 15 weeks: Monday - Friday 8:30 am to 5:00 pm

Work Schedule: Fully remote Monday - Thursday 10:30 am to 7:00 pm, Friday 9:30 am to 6:00 pm, and a 4 hour shift between the hours of 9:00 am to 4:00 pm on alternating Saturdays

What You’ll Do

• Complete comprehensive training in Personal Lines insurance
• Provide day-to-day servicing of personal lines policies, including answering questions related to coverages, discounts, registrations, and claims
• Process policy transactions using various carrier systems
• Apply discounts received via email or mail, ensuring proper documentation and effective dates
• Research and resolve premium discrepancies, contacting insureds to explain differences
• Communicate with insurance companies, underwriters, banks, and car dealers to facilitate document processing
• Build and manage customer relationships, identifying opportunities to enhance service delivery, and recommend additional products or services
  
  

Qualifications

What We’re Looking For

• Education: High School Diploma or GED required
• Experience: Minimum of 1 year customer service experience
• Skills: Strong communication, attention to detail, and commitment to delivering outstanding service
• Licensing: Must obtain Personal Lines license by the end of the assigned licensing training(training and study time provided)
  
  

Benefits

• Paid Time Off: 3 weeks vacation, 12 holidays, 8 sick days annually
• Health Coverage: Medical, dental, and vision (AAA covers up to 88%)
• Retirement: 401(k) with 6% company match
• Free AAA membership, insurance discounts, tuition reimbursement, and more
• Comprehensive training and development programs
• Supportive team environment focused on growth and excellence
• Opportunity to build a rewarding career in the insurance industry
  
  

Apply today and start your insurance career with AAA Northeast!

Why AAA Northeast?

Trusted Legacy: Over 100 years of service excellence

Career growth with a promote-from-within culture

People-Focused: Rich history of protecting employees, members and the community

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.