Insurance Needs Specialist

Grow Your Insurance Sales Career with Zander

Zander Insurance is looking for motivated individuals to join our team as Insurance Needs Specialists. This is a customer-focused role with exposure to insurance sales and client needs analysis, where you will assist customers in evaluating coverage needs and connecting with appropriate solutions through inbound and outbound calls.

This position is a great fit for someone looking to break into sales and insurance, as well as newer insurance agents who want to develop their skills while working with top-rated carriers in a supportive, growth-oriented environment. No insurance experience is required — we provide hands-on training, coaching, and opportunities for long-term career growth, including support for obtaining Life and/or Property & Casualty insurance licenses.

As a 2025 Big “I” Best Practices Agency and a 2026 Nashville Business Journal Best Places to Work recipient, Zander is committed to investing in employees, promoting from within, and creating an environment where you can grow professionally while helping to protect families.

Why Zander?

At Zander, your work helps protect families while creating opportunities for your own personal and professional growth.

As a 49% employee-owned company, we believe employees should share in the success of the business through our Employee Stock Ownership Plan (ESOP). Shares are awarded to employees as part of their employment, supporting long-term financial growth and investment in your future.

What We Offer

· Competitive base salary plus performance bonuses

· Monthly profit distribution bonus

· Employee Stock Ownership Plan (ESOP)

· All leads provided — no cold calling

· Hybrid work schedule

· Medical and dental insurance paid 100% by Zander

· Generous company HSA contributions

· 401(k) with 5% dollar-for-dollar company match

· 3 weeks PTO plus paid holidays

· Career growth and leadership opportunities

· Ongoing training and development

· Meaningful work helping protect families

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Key Responsibilities

· Communicate with customers by phone to help identify insurance needs and solutions

· Handle inbound and outbound calls in a high-volume, team-oriented environment

· Use established processes and conversation guides to support customer interactions

· Address customer questions and objections professionally and effectively

· Accurately document customer information using company software systems

· Deliver clear verbal and written communication

· Support additional team responsibilities as needed

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What We’re Looking For

· High school diploma or equivalent

· Strong communication and customer service skills

· Comfortable working in a fast-paced environment

· Reliable work ethic and willingness to learn

· Basic computer proficiency

· Typing speed of at least 45 WPM

· Interest in professional growth and development

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Training & Development

Zander provides comprehensive onboarding and ongoing training to help you succeed in the role. Employees interested in advancing into licensed insurance positions may also receive preparation and support for obtaining Life and/or Property & Casualty insurance licenses.

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Hiring Process

· Introductory interview with HR

· Interview with hiring team

· Final hiring decision communicated promptly

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Schedule & Location

This is a hybrid position based in Nashville, TN. Employees must reside within 50 miles of Nashville prior to starting employment.

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Zander Insurance is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Communication Notice

As part of our hiring process, candidates may receive text messages related to interview scheduling or hiring updates. Candidates may opt out of text communications at any time.

Job Type: Full-time

Pay: From $46,250.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Application Question(s):

• Are you a TN resident, within a 50 mile radius of Nashville?
• Please tell us why you would like to join our team at Zander Insurance.

Ability to Relocate:

• Nashville, TN 37209: Relocate before starting work (Required)

Work Location: Hybrid remote in Nashville, TN 37209