Insurance Operations Coordinator

JOB CONTENT

The role’s objective is to be the point of contact between Bank and the insurance company in respect of unified credit life application processing to ensure accurate and complete application processing, timely query resolution, effective communication, and up-to-date MIS tracking and reporting for all stakeholders

Duties and Responsibilities

1. Serve as the primary point of contact between the bank and the insurance company.

2. Review submitted applications and coordinate necessary corrections to ensure accuracy and completeness.

3. Verify that all required documentation is in order prior to submission to the Reinsurance company.

4. Coordinate between Bank and insurance company regarding queries on reconciliation whenever required.

5. Coordinate with medical examination service provider in respect of medical examinations for customers of the bank, collection of those reports.

6. Maintain and update MIS systems to track the real-time status of applications.

7. Generate and provide MIS reports to stakeholders upon request.

8. Interpret and communicate queries received from the Reinsurance company to the Bank, ensuring timely and accurate responses.

9. Issue Cover confirmation letters with the Agreed TATs.

10. Proactively escalate any delays or issues to the appropriate stakeholders to ensure prompt resolution.

Academic Qualification:

Bachelor’s degree in finance, Insurance, Business administration or related field

Experience:

• Prior experience of 10 – 15 years in administration and client interaction.

• At least 2 – 3 years in a similar role within an insurance company or insurance unit in any Hospital / Clinic.

• Gulf experience is required.

Languages

Good communication in English (written & spoken)

Arabic is optional

Special Skills & Knowledge:

• Ability to work independently with minimal supervision.

• Excellent Communication Skills

• Professional Ethics

• Highly knowledgeable in Bancassurance product lines

• Customer Orientation

• Professional Ethics

• Basic working knowledge of Microsoft Office applications

Work Location: In person