Insurance Operations Coordinator

About the Role

We are looking for an experienced and detail-oriented Insurance Operations Coordinator to manage and coordinate bancassurance operations between the Bank, Insurance Company, and Reinsurance stakeholders.

The ideal candidate will play a critical role in ensuring smooth processing of credit life insurance applications, timely coordination of medical and operational requirements, accurate MIS reporting, and effective stakeholder communication.

Key Responsibilities

• Act as the primary coordination point between the Bank and Insurance Company
• Review insurance applications for accuracy, completeness, and compliance
• Ensure all required documentation is verified before submission to the Reinsurance company
• Coordinate reconciliation-related queries between stakeholders
• Liaise with medical examination service providers for customer medical requirements and report collection
• Maintain and update MIS systems for real-time application tracking
• Prepare and share MIS reports with management and stakeholders
• Communicate underwriting and reinsurance queries to the Bank and ensure timely responses
• Issue cover confirmation letters within agreed turnaround timelines (TAT)
• Escalate operational delays or issues proactively for timely resolution
• Ensure high standards of customer service and operational efficiency

Requirements

• Male candidates preferred
• Bachelor’s degree in Finance, Insurance, Business Administration, or a related field
• 10–15 years of experience in administration and client coordination
• Minimum 2–3 years of experience in a similar insurance or bancassurance role
• Experience within insurance companies, hospitals, or healthcare insurance units is preferred
• Gulf experience is mandatory
• Strong understanding of Bancassurance and Credit Life Insurance operations
• Excellent communication and stakeholder management skills
• Ability to work independently with minimal supervision
• Good working knowledge of Microsoft Office applications
• Strong attention to detail and problem-solving skills

Language Requirements

• Good command of English (written and spoken)
• Arabic language skills are an advantage

Key Competencies

• Customer-focused approach
• Professional ethics and confidentiality
• Strong organizational and coordination skills
• Time management and multitasking ability
• Accuracy in documentation and reporting

Job Details

• Employment Type: Full-Time
• Location: Muscat, Oman
• Work Mode: In-person

Apply Now

Work Location: In person