Insurance Sales Team Leader (Arabic Speaker)

About Commercial Bank Of Qatar:

Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar’s economic development by offering a range of personal, business, government, international and investment services.

We believe in empowering our employees, providing them with opportunities for growth and professional development.

By Joining us, you’ll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.

Join us in shaping the future of banking!

Job Summary:

The Insurance Sales Team Leader is responsible for achieving sales and market share goals.

Must be an Arabic speaker.

Key duties include supporting the team with insurance knowledge, setting KPIs, developing a customer base, ensuring excellent customer service, and managing day-to-day operations with internal and external parties. The Team Leader also drives business growth by maintaining a strong pipeline, providing training, facilitating product materials, overseeing joint client meetings, and handling reporting and activity trackers. This role ensures high-quality standards and customer satisfaction are consistently met.

Key Accountabilities:

• Responsible to achieve the Bank objectives of Sales and market share
• Train and support the banks sales team on insurance products and sales Skills
• Train, guide, direct, support and manage the team of designated Insurance Specialists
• Ensure team KPIs are clear and support the team to achieve desired results
• Explore and develop sales opportunities in new channels within the bank to increase the penetration of insurance
• Liaise with the internal departments on day-to-day activities of the bank
• Responsible for delivering a great customer experience through strong relationship management covering all customer issues and requests from banks, including operational and customer service-related issues.
• Manages day-to-day activities as per the marketing & distribution agreements and SLA signed with the respective insurance partner
• Develop and coach team members to be motivated and successful in demonstrating full knowledge and sales ability to their assigned channel.
• Take responsibility for own personal development in line with agreed annual performance objectives
• Mange the team to maintaining business pipeline for month in conjunction with RMs/Sales Officers
• Responsible for arranging product training, training refresher for sales team on regular basis.
• Responsible to educate sales team on underwriting guidelines.
• Responsible to keep the sales team updated with the requirements of business submitted to insurance company
• Facilitate provision of policy statements, Fund fact sheets to sales team on timely basis.
• Ensure that all the sales material (Application, brochures, etc..) are available for the sales team and customers
• Attend Joint client meetings with RM/Sales Officers.
• Focus on RM activation across all segments to increase the business
• Assist RMs/Sales Officers in portfolio review of clients on quarterly basis
• Drive balanced portfolio mix of protection and savings
• Providing high level of customer service for Premium and Private banking customers.
• Maintain high level of business quality, met with quality KPIs.
• Reporting and activity trackers updates

Requirements:

Bachelor’s degree

Required Experience

• 5+ years of experience within retail sales (preferred in insurance, or banking environment)
• Insurance Industry knowledge
• Sales capabilities
• Solid knowledge of the Qatari market
• Good communication skills, both verbal and written
• Fluent in English and Arabic (bilingual)
• Excellent command of MS Office

Key Competencies

• Creates Partnerships - Authentically builds trusted relationships and collaborates across global, diverse, and multi-functional teams to successfully drive business objectives.
• Seizes Opportunity - Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.
• Focuses on Customers - Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.
• Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards
• The capability of understanding the market trends in the Insurance Business.

Why Commercial Bank?

• Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance.
• An Innovation-Driven, Digital-First Environment where employees work with the latest tools and technologies to redefine banking
• Opportunities for Global Partnerships & International Exposure, connecting employees with global networks and perspectives.
• A focus on Employee Well-being & Work-Life Balance, ensuring a healthy and supportive environment for all team members
• Competitive Compensation & Benefits that ensure our employees are rewarded for their dedication and performance
• A strong Commitment to Diversity, Equity & Inclusion, fostering a culture that values every individual’s unique perspective

At Commercial Bank, we don’t just offer careers, We shape futures by pioneering digital transformation in Qatar’s banking sector, blending digital-first approach to redefine banking through innovative solutions.

Disclaimer

We appreciate your interest in joining CBQ! Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and CBQ reserves the right to modify, withdraw, or close it at any time without notice.