Intake Coordinator

The Intake Coordinator serves as the point of contact for the clinical assessment process. Assesses needs of person-served, collects data, and coordinates all aspects of referral/admission processes. The intake coordinator compiles referral/admissions tracking data for the agency. The Intake Coordinator will establish and maintain relationships with referral sources and community agencies.

It is preferable that a person in this position have some knowledge of mental and behavioral health services.

REQUIRED TASKS:

1. Greets incoming and outgoing persons-served, staff, or visitors and maintains professionalism at all times.

2. Answers phones, takes accurate messages, independently responds to inquiries from the public, provides information as appropriate, schedules appointments.

3. Maintains consumer and employee confidentiality; does not provide information without a signed consent form.

4. Refers emergencies and questions to the appropriate individuals.

5. Receives referrals for services, via phone and in-person, and completes screening information.

6. Verifies insurance coverage and co-payment information.

7. Assists with scheduling intake and CCA appointments.

8. Maintains a log of referrals and tracks referrals until beginning of service provision.

9. Assist with intake process, including ensuring all intake paperwork is completed and accurate and providing information as needed.

10. Ensures client information is accurately entered into the electronic medical record.

11. As needed, will assist with marketing in the community to promote the agency.

Minimum Qualifications:

• A four-year degree in a human services field and two years of experience working with the mental health population.
• Candidates with a non-human services degree may be considered if they have at least four years of mental health experience.
• At least one year of the Qualified Professional experience must be with children/adolescents.
• Candidates with higher credentials may also fulfill this role

Pride in North Carolina, LLC is an Equal Opportunity Employer

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Pride in North Carolina, LLC (PRIDE) is committed to developing and promoting high quality residential and community services that provide nurturing, caring environments for adults and youth with special needs.This commitment is premised on the belief that all persons, regardless of the nature and extent of their disability, are capable of living, learning, and actively participating in their communities as productive and responsible citizens. Pride furthermore strives to maintain the dignity and worth of individuals and their families by acknowledging and respecting their needs, providing them with a support system, and working with them as equal partners. Within a spirit of collaboration and mutual respect, Pride emphasizes a partnership approach to service delivery, believing this is the most effective means of meeting the diverse treatment needs of the people we serve. Pride strives to serve as an innovative service delivery model to other public and private community agencies by actively enacting these values within the larger community.

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