Intake Coordinator

Are you passionate about helping individuals access the mental health care they need? Join our dedicated team at the MHOTRS Clinic as an Intake Coordinator, where you'll play a vital role in welcoming new clients, coordinating initial assessments, and ensuring a smooth entry into services.

This position is ideal for someone who is organized, compassionate, and thrives in a fast-paced healthcare environment.

Sign on bonus may apply

Key Responsibilities

• Serve as the primary point of contact for new clients and referral sources
• Conduct initial intake screenings to determine service eligibility
• Schedule appointments for assessments and follow-up services
• Maintain accurate and confidential client records in the electronic health record (EHR) system
• Coordinate with clinicians and administrative staff to ensure smooth client onboarding
• Provide clear information about clinic services, policies, and procedures
• Assist with front desk coverage and basic billing operations as needed
• Support insurance verification and documentation collection
• Ensure compliance with HIPAA and all regulatory standards
• Promote an environment of inclusion, respect, and belonging
• Maintain strict confidentiality at all times

Qualifications

• Associate or bachelor’s degree in a related field preferred
• Minimum of 1 year of experience in a healthcare or mental health setting
• Strong interpersonal and communication skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Knowledge of mental health terminology and services preferred
• Bilingual (especially Spanish/English) candidates are highly encouraged to apply
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Familiarity with scheduling systems and electronic health records (EHR) preferred
• Knowledge of OMH (Office of Mental Health) programming and Medicaid processes is a plus