Intake Coordinator - Home Care

Job Title: Intake Coordinator
Department: Palliative Care
Location: Monroe County
Hours Per Week: 40
Schedule: Days

SUMMARY:
The Intake Coordinator receives referrals from various sources (e.g. Physician offices, hospitals, etc.) and obtains requires patient information/ MD orders. The Coordinator will input this data in the agency computer and will notify the appropriate agency personnel to prepare/ schedule a home visit evaluation. The Intake Coordinator will provide superior customer service by modeling the Brand Promise and Core Values.

Unit/Department Specific Info>

RESPONSIBILITIES:

• Manages multiple phone calls, in a professional manner, from hospitals, physician offices or patients and family caregivers
• Responsible for incoming inquiries and/or referrals to the Unity CHHA.
• Works in coordination with home care coordinators, and the Home and Community Based Services team to ensure a smooth transition to home care.
• Obtains all pertinent patient information from referral source/or patient to include but patient demographics, reason for referral, medical diagnosis, appropriate medical information and home setting/social information.
• Works with referral source to ensure all necessary medical information is complete and accurate, seeking out additional clinical information as required.
• Processes new referral to include but not limited to registering new patients in the computer and prepare charts as needed.
• Documents data in the electronic medical record referral area.
• Obtains required insurance information and insurance authorizations if applicable.
• Begin the process to obtain “Face to Face MD form as needed.
• Reviews specifics of new referral with the manager-Unity CHHA.
• Collects data, completes reports as assigned.
• Participates in ongoing Unity CHHA, Home and Community Based Service, and/or UHS committees or groups as assigned.

REQUIRED QUALIFICATIONS:

• Graduate of an accredited school of practical nursing.
• 1-2 years of experience in an office setting answering multiple phone lines.
• Registered in NYS as a licensed practical nurse professional.

PREFERRED QUALIFICATIONS:

• 4 years of clinical experience preferred
• one year in the home care setting preferred.
• Excellent interpersonal skills.
• Ability to multi-task in a fast paced environment.
• Experience with an electronic medical record.
• Proficient use of Microsoft office.
• Working knowledge of Home care admission criteria/ regulations.

EDUCATION:

AS: Nursing (Required)

LICENSES / CERTIFICATIONS:

LPN - Licensed Practical Nurse - New York State Education Department (NYSED)New York State Education Department (NYSED)

PHYSICAL REQUIREMENTS:

M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$25.00 - $31.00

Rochester

14607

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.