Intake Coordinator (Open Rank)

Serve as an initial point of contact for SOM reports related to faculty conduct and professional excellence, responding with professionalism, clarity, and empathy. Reports are received from various clinical partners and affiliates and may touch on a wide scope of concerns that can be addressed by the OFR or successfully referred to campus partners.

Conduct intake meetings to gather relevant information and documentation sufficient to determine appropriate next steps.

Create, maintain, and organize accurate case files within the OFR case management system.

Collaborate with OFR leadership to triage reports in alignment with institutional policies, faculty governance structures, and the OFR framework.

Responsible for understanding and interpreting all relevant CU Anschutz Administrative Policy Statements (APS) and affiliate operational processes and policies to ensure proper intake and triage.

Escalate immediate safety risks to the appropriate campus resources.

Conduct intake meetings and gather detailed information and documentary evidence that is sufficient to determine appropriate next steps.

Uses information gathered to inform broader organizational systems, policies, and structures.

The Office for Faculty Relations applies a structured triage approach to assess severity, frequency, and risk, aligning concerns with the Professional Development Conversation to the Level 1–4 framework. Matters involving safety, patient care, trainee welfare, protected class discrimination or harassment, retaliation, or other mandatory reporting obligations are prioritized for immediate escalation to the appropriate SOM and campus office (e.g. Graduate Medical Education, clinical affiliate patient safety office, Office of Equity, Office of Regulatory Compliance).

Partner with CU Anschutz School of Medicine offices such as Faculty Affairs, Faculty Development, and CU Anschutz campus partners such as Employee Relations & Performance, Office of Equity to ensure coordinated, role-appropriate responses and reports will be triaged to the most appropriate resource as determined through the intake process.

Cultivate strong, productive working relationships with key affiliate organizations, including UC Hospital and Children’s Hospital Colorado, to support shared problem-solving across multiple entities and support clinical, operational, and strategic goals.

Understands the services and resources provided by CU Anschutz Centralized Services and facilitates clear handoffs and information-sharing while maintaining appropriate privacy, discretion, and role clarity.

Support alignment between individual cases and broader institutional systems, policies, and educational efforts that reinforce professional excellence.

Recognize and respect the shared responsibility of faculty, departments, and leadership in upholding professional standards.

Ensure accurate, timely, and private data entry and documentation within OFR tracking systems.

Assist OFR leadership in identifying trends and themes to inform educational programming, policy refinement, and preventive strategies.

Contribute to annual reports and assessments that support transparency, accountability, and continuous improvement. Accountability and continuous improvement encompasses the process of professionalism review (e.g., how cases are reported, evaluated, managed, and remediate), enhancing organizational culture, and system & operational changes to minimize risk.

Support the Professional Excellence Committee (PEC) through preparation of materials, documentation, and follow-up actions.

Assist with coordination of meetings, note-taking, and documentation as requested.

Compile materials related to Conduct & Values Contracts, Letters of Expectation, and related OFR processes.

Provide operational support for OFR initiatives that promote learning, recognition, and accountability. Operational support includes troubleshooting office and affiliate processes & systems, ensuring compliance (e.g., tracking) for reporting and addressing professionalism concerns, monitoring KPI for office (e.g., including time to claim resolution, efficacy of intervention efforts, recurrence rate) as well as broader outcomes (e.g., number of claims, sensitivity and specificity of reporting system) and efforts such as collaboration with Risk/Patient Safety/Quality partners, visibility of services and processes, improving workflows related to service delivery and quality.

Draft professional correspondence and materials that reflect OFR values and institutional standards.

Coordinate communication logistics with internal partners to ensure consistency across faculty-facing initiatives.

Provide cross-coverage support for OFR operations, including scheduling and shared inbox management.

Support onboarding and orientation of OFR staff as directed.

Medical: Multiple plan options

Dental: Multiple plan options

Additional Insurance: Disability, Life, Vision

Retirement 401(a) Plan: Employer contributes 10% of your gross pay

Paid Time Off: Accruals over the year

Vacation Days: 22/year (maximum accrual 352 hours)

Sick Days: 15/year (unlimited maximum accrual)

Holiday Days: 15/year

Tuition Benefit: Employees have access to this benefit on all CU campuses

ECO Pass: Reduced-rate RTD Bus and light rail service

Bachelor’s degree in a related field from an accredited university.

Minimum of one (1) year of experience in case coordination, student affairs, faculty or employee relations, investigatory support, or related work.

Bachelor’s degree in a related field from an accredited university.

Minimum of two (2) years of experience in case coordination, student affairs, faculty or employee relations, investigatory support, or related work.

Substitution (All Levels): A combination of education and related technical/military/paraprofessional experience may be substituted for a bachelor’s degree on a year-for-year basis.

Experience working in an academic medical center, healthcare system, or higher education environment.

Experience supporting committees or shared governance structures.

Experience handling confidential information within faculty or employee relations contexts.

Ability to engage with individuals experiencing stress or navigating sensitive workplace concerns.

Ability to support complex, sensitive matters requiring judgment and discretion.

Familiarity with faculty governance, academic culture, or faculty affairs processes.

Familiarity with case management systems (e.g., Maxient) and data-informed reporting.

Demonstrated interest in professional excellence, organizational culture, or faculty development.

Ability to apply sound judgment in complex, nuanced situations.

Commitment to professional excellence, accountability, trust, and humanism as shared institutional values.

Ability to balance consistency in process with responsiveness to individual and contextual needs.

Ability to maintain strict confidentiality with case information.

Strong interpersonal skills and ability to engage respectfully with faculty, staff, and leadership.

Ability to communicate clearly in writing and verbally on sensitive topics.

Capacity to remain composed and supportive during high-stress interactions.

Strong organizational skills with attention to detail and follow-through.

Ability to manage competing priorities in a confidential, fast-paced environment.

Proficiency with case management systems and standard productivity platforms.

A letter of interest describing relevant job experiences as they relate to the listed job qualifications and interest in the position

Curriculum vitae / Resume

Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Intermediate Level: $52,773 to $67,127

Senior Level: $57,052 to $72,570