Intake Specialist

Description:

For over 50 years, Legal Aid Chicago has provided free civil legal assistance to people living in poverty in metropolitan Chicago. Each year our attorneys, volunteers, and staff help resolve civil legal problems, including domestic violence, consumer fraud, and unfair evictions. Legal Aid Chicago was founded on the philosophy that all individuals are entitled to quality civil legal representation, regardless of their income. We work to ensure that poverty is not an impediment to justice.

Legal Aid Chicago offers a hybrid work environment. Our office, located in downtown Chicago at 120 S. LaSalle Street, is ADA accessible and has convenient access to public transportation and local expressways. This position may require occasional travel to court or other outreach events.

Position: Legal Aid Chicago seeks one full-time Intake Specialist in our Client Screening Group (CSG). CSG is the central entry point for applicants seeking legal assistance from Legal Aid Chicago. Applications for services are accepted by phone, online, in person, and through referrals from community partners.

Responsibilities:

• Register applicants for services in an electronic case management system
• Conduct interviews (mostly by phone) to determine applicant’s eligibility for services, gather basic case facts, and identify basic legal problems
• Apply Legal Aid Chicago’s eligibility guidelines and legal services priorities to determine the appropriate level of service for clients
• Provide referrals and give limited legal advice under the direction and supervision of attorneys
• Schedule appointments with one of Legal Aid Chicago’s Practice Groups for applicants who may need more extended legal representation
• Attend staff meetings and trainings to develop knowledge to provide high-quality legal services
• Maintain case notes, records, and accurate timekeeping in electronic case management system
• Maintain proficiency with all equipment, technology, policies and procedures needed to perform duties

Salary and Benefits:

This position is part of the National Organization of Legal Services Workers, UAW Local 2320. The Collective Bargaining Agreement sets employment terms and compensation is determined by the CBA salary scale, based on paid experience.

The budgeted salary range for this position is $45,760-$50,738, which reflects 0-10 years of paid, credited experience.

Legal Aid Chicago offers a comprehensive benefits package, including:

• Bilingual Intake Specialists are eligible for an additional stipend?
• Medical, dental, and vision insurance, effective the first day of employment
• Time Off: 15 vacation days and 18 sick days accrued within the first year of employment
• 19 paid holidays, including four (4) floating holidays
• Twelve weeks of Paid Parental Leave at 100% of the salary after six months of employment
• 403(b) retirement plan with an employer contribution after one year of employment
• $50,000 Basic Life and Accidental Death & Dismemberment insurance, at no cost
• Access to Employee Assistance Program resources, at no cost
• Monthly internet reimbursement
• Legal Aid Chicago is a 501(c)(3) non-profit and is an eligible employer for the federal public service loan forgiveness program

Requirements:

Legal Aid Chicago encourages applications from individuals with relevant experience, particularly those who have direct experience with communities we serve or perspectives that help us understand and serve our clients better.

• A minimum of a high school diploma, college degree preferred
• Computer proficiency, including familiarity with Microsoft Office applications
• Excellent interpersonal, listening, oral and written communication skills
• Be well organized, detail-oriented, and able to follow written instructions
• The applicant’s personal background, experience, or professional background should reflect an ability to work effectively in cross-cultural situations with clients, co-workers and the community we serve
• Ability to work well under pressure
• Bilingual Spanish/English fluency preferred but not required

To Apply: Submit a cover letter, resume, and the contact information of two primary professional references and one alternative professional reference. For applicants with previous work experience, at least one reference must be a former supervisor. Applications will be reviewed on a rolling basis, and the position will remain open until filled.

Legal Aid Chicago is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all applicants and therefore does not discriminate on the basis of creed, color, national origin, sex, gender, sexual orientation, age, religion, marital or parental status, alienage, disability, political affiliation or belief, military or military discharge status, ex-offender status, family responsibilities, reproductive health decisions or any other protected status.

If an accommodation is needed to complete this application, contact Human Resources at humanresources@legalaidchicago.org.

Due to the high volume of applications, we are unable to respond to individual inquiries regarding an application status. We will contact candidates who are selected for the next stage of the hiring process.