Student Intake Specialist

Phoenix, United States

Primary Responsibilities /Accountabilities/ Essential Functions:

Understands and applies GCU admission requirements accurately to all student applications and programs of study, ensuring compliance with Department of Education guidelines.
Completes all necessary process steps in accordance with GCU’s workflow, policies, and requirements.
Reviews all applications in accordance with applicable deadlines.
Quality review of documentation to ensure program requirements are met, documents are legible, and file is complete.
Transfer transcript request forms on behalf of applicant same day as application processing.
Update system statuses to ensure accurate reflection of the state of student admission files.
Contributes to the development of GCU admissions processes and systems.
Effective communication with internal and external customers in a professional and timely manner.
Contacts students and other colleges/universities as needed in response to students’ transcript status.
Consistently clear 50+ applications, 98% or higher of clearing applications within 2 hours, and 40+ activities daily.
KPI score of 85+ daily for Online and KPI score of 55+ daily for Traditional.
Responds on time to stakeholders regarding admission records, including but not limited to admission criteria and transcript statuses, with complete and accurate information.
Utilize professional, solution-orientated communication with internal and external customers regarding the resolution of needed admission file documents/transcripts.
Review and process Student Information Release Forms (SIRF) and update as required.
Responsible for secondary admission process for MSCMHC, MEdSC, MSW, BSW, and MS Nutrition and Dietetics, BS-OT, MS-OT, MS-LSP, and other programs that require secondary admissions process.
Other duties as assigned, including but not limited to reviewing mentoring/training new hires and teammates.

Equipment Used and Responsibility

MS Office Suite
FERPA

Supervisory Responsibilities

None

Experience/ Education

Ability to become familiar and proficient with GCU admission policies.
Ability to adjust to processes and admission policy updates and changes quickly.

Outstanding attention to detail and effective research skills.
Absolute commitment to meeting strict response deadlines.
High-level customer service and effective professional communication by phone, email, and instant messenger.
Excellent interpersonal skills, professional demeanor, and ability to work in a team environment collaboratively and cohesively.
Ability to cope with changing priorities professionally and maintain composure while under deadline pressure.
Basic computer skills including proficiency with MS Office Suite with ability to use multiple systems at one time on two monitors.
Able to interact and build relationships with internal and external customers in a professional demeanor.
Commitment to quality, data integrity, and compliance with company, state, and federal regulations and policies.
Ability to adapt to changing duties and responsibilities with the advancement of technological improvements.
Call center experience preferred, but not required.
Professional phone skills and ability to create urgency in phone conversations, ensuring respectful, productive, and solution-orientated conversations.
Ability to work in a team environment in collaborative and cohesive manner, multi-tasking and meeting deadlines.
Ability to analyze and interpret information, effectively troubleshooting solutions while assisting students/counselors in the collection of transcripts/documents.
Ability to maintain confidential student information (i.e. FERPA).
Ability to accept and adapt to various work schedules outside of normal business hours.

High school diploma, or equivalent required.
A minimum of 1 year work experience in a business environment.

Physical Requirements:
Sitting: 6-7 hours a day
Standing: 1-2 hours a day
Walking: 1-2 hours a day
Lifting: Rarely
Carrying: Rarely
Pushing: Rarely
Bending: Rarely
Squatting: Rarely
Kneeling: Rarely
Climbing: Rarely
Reaching: Rarely
Grasping: Frequently
Fine Eye to Hand Coordination: Continuously
Driving: Rarely
Work Environment: Office building on site. Work is performed primarily inside, subject to variations in temperature and weather, equipment noise and dust.