Intake Specialist

Job Overview
We are seeking a dedicated and detail-oriented Intake Specialist to join our team. The ideal candidate will play a crucial role in the client intake process, ensuring that all necessary information is collected accurately and efficiently. This position requires strong communication skills, a solid understanding of personal injury terminology, and experience with customer service. The Intake Specialist will work closely with clients, healthcare providers, and administrative staff to facilitate a smooth intake experience.

Duties

• Collect all clients personal information(Injuries, vehicle info, insurance, etc) ensuring accuracy and completeness.
• Collect detailed facts of loss
• Provide client with doctors information and appointments.
• Report accident to insurance company.
• Provide excellent customer service by addressing inquiries and resolving issues related to the intake process.
• Assist with clerical tasks such as filing, typing, and managing multi-line phone systems.

Requirements

• Personal Injury experience as Intake Specialist or Legal assistant
• Strong computer skills including Microsoft Office proficiency
• Excellent phone etiquette and customer service skills to enhance client interactions.
• Bilingual candidates
• Ability to handle sensitive information with discretion while maintaining HIPAA compliance.
• Experience in front desk operations, Legal assistants or Intake department in a personal injury firm.

Job Type: Full-time

Pay: $24.00 - $30.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Free parking
• Opportunities for advancement
• Paid time off

Ability to Commute:

• Downey, CA 90241 (Required)

Ability to Relocate:

• Downey, CA 90241: Relocate before starting work (Required)

Work Location: In person