Intake Specialist

Job Summary:

The Area Agency on Aging of Pasco-Pinellas, Inc.’s (AAAPP) has a centralized intake system, under the Aging and Disability Resource Center (ADRC), to provide access to long-term care services. Intake Specialists administer standard intake and screening instruments for the purpose of gathering information about an applicant for services. Staff also follow up with clients waiting for services to review any changes in their situations. Screening ensures prioritization for funded programs including the Statewide Medicaid Managed Long-term Care Program (SMMCLTCP).

Duties and Responsibilities:

• Release clients to the Lead Agency for Community Care for the Elderly (CCE), Home Care for the Elderly (HCE), and Alzheimer’s Disease Initiative (ADI) programs when funding is available.
• Accept referrals of clients over the age of 60 from the ADRC Helpline as well as other organizations authorized to contact Intake directly. Contact these individuals for intake and screening utilizing a standardized screening instrument.
• Determine the individual’s needs using the standardized screening for potential eligibility for programs including Medicaid-related services in an efficient, timely and consumer friendly manner.
• Contact individuals on the Assessed Priority Consumer List (APCL) as required to update information and do annual re-screening within the Department of Elder Affairs (DOEA) mandated time frame.
• Explain Medicaid eligibility criteria to prospective applicants.
• Input client screening into the statewide database, eCIRTS.
• Post information in the program/enrollment screen of eCIRTS related to waitlist placement as needed.
• Provide necessary forms required, including HIPAA and Social Security notice, as well as post screening letters.
• Provide the Medical Certification form (3008) to clients on the wait list for Statewide Medicaid Managed Care Long-term Care Program (SMMCLTCP) and who meet the criteria defined by DOEA at the time of screening or re-screening.
• Provide screenings and re-screenings at the client's home if required.
• Receive referrals from Adult Protective Service for medium and low risk referrals.
• Receive Aging Out referrals from the Department of Children and Families (DCF) and process them for enrollment in DOEA funded programs.
• Generate units of Intake and Screening service and enter them into eCIRTS.
• Meet productivity standards as required to achieve budget and address workload.
• Work with Helpline staff to ensure appropriate triage of referrals to Intake.

Education:

Possess a bachelor’s degree from an accredited college or university orHave an Associate of Arts Degree from an accredited college or university and a minimum of one year experience as a caseworker, case manager, intake specialist, or experience in performing human services related work; or have a high school diploma or GED and two years of experience as a caseworker, case manager, intake specialist, or experience in performing human services related work.

Skills/Qualifications:

• Working knowledge of community resources.
• Good communication skills and computer skills are required.
• Must have the ability to establish and maintain effective working relationships with AAA staff, clients, caregivers, and community vendors.

Special Requirements: Must pass DOEA Level II criminal background screening; must sign Medicaid Attestation Payroll Form per Department of Elder Affairs/AAAPP requirements. Must sign SMMCLTC Program – Prohibited Activities.

Equal Opportunity Employer:

At AAAPP, we take pride in providing equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, citizenship status, age, veteran status, or disability. Accordingly, the purpose of this policy is to reinforce our commitment to the creation and maintenance of a diverse workplace where equality, respect, and consideration for one another are the norm.

The agency conducts background screening. Please see the link for more details https://info.flclearinghouse.com

Job Type: Full-time

Salary: $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Saint Petersburg, FL 33702: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Case management: 1 year (Required)

Work Location: Hybrid remote in Saint Petersburg, FL 33702

Pay: $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Saint Petersburg, FL 33702