Intake Specialist

Intake Specialist (Full-Time)

Shaheen & Gordon, P.A. is looking for an adaptable and empathetic Intake Specialist who can help a potential client feel at ease from the moment they first call our firm. Someone who can lend an ear and hear someone’s story, quickly file their information, and help get their case in front of an appropriate attorney. If you’re hoping to build a career in the legal field, looking for opportunities to help people, and able to chat with personalities of all types, this may be the role for you.

If you’re hoping to grow your legal career, this role will give you the chance to jump right into the process at an active law firm. You will be working with a growing intake team, attorneys, paralegals, and legal assistants and learning more about all aspects of the law as you help interface with callers. This is a role with opportunities for growth, and we look forward to welcoming the right person to our firm.

The ideal candidate will be equally comfortable working on their own as with a team and have 1-3 years’ customer service or office setting experience. Our intake team is currently based in Concord, NH, but candidates should be flexible for a potential move to Southern New Hampshire.

About S&G: Shaheen & Gordon is a full-service law firm with a commitment to excellence and a focus on community. A fixture of the New Hampshire legal community for over 45 years, the firm has expanded across Northern New England and all the way to Hawaii. Whether you are a recent graduate or a seasoned professional, Shaheen & Gordon offers the opportunity to build your career with a fast-growing company.

At Shaheen & Gordon, we live our brand: It’s different here. We take our work very seriously, but not ourselves. We take time to know each other. We care about our clients. We invest in our communities. We know that our employees make all the difference, and we treat them accordingly—every member of our firm has a voice and is encouraged to use it.

S&G offers excellent benefits including health insurance, flexible spending account, and 401(k) plan with employer contribution. Our offices are often located right in the heart of their respective downtowns and offer parking, an assortment of walkable lunch and coffee destinations, and other local conveniences.

Between our Wellness and DEI committees, benefits and amenities, and openness to employee feedback, we’re determined to do right by the people who make up our firm and excited to welcome the right person to our team to fill this role.

Duties include, but are not limited to:

• Conducting phone, email/text, and occasional inperson interviews with potential new clients to understand their story, and document accurately the details of the potential matter.
• Managing dozens of potential client files through a defined workflow, from initial contact through to potential retention or decline. Following up as necessary.
• Understand the different information needs of several practice areas and accurately record information received from potential new clients in the firm database.
• Collaboratively working with the intake team to ensure the best client/potential client experience.
• Assuring client confidentiality.

Required Qualifications

• Must be able to respond to incoming calls/emails in an expedited manner on a daily basis.
• Minimum of 1 3 years’ customer service phone experience in an office environment.
• Strong computer skills in Microsoft Office, Outlook, Excel, scanning and maintaining electronic files is a plus.
• Should be a fast learner on new computer programs, prior experience with CRM systems a plus.
• Attention to detail and proofreading skills.
• Must have excellent communication skills, written and verbal, in English. Multilingual a plus.

Shaheen & Gordon is an Equal Opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender identity or expression, national origin, citizenship, veteran status, age, physical or mental disability, genetic information, marital status, sexual orientation, or any other consideration made unlawful by applicable federal, state or local laws in all aspects of employment, including but not limited to recruitment, hiring, training, evaluation, transfer, promotion, discipline, compensation, termination, and layoff.

Shaheen & Gordon presents a pleasant and supportive work environment. Salary commensurate with experience.

No phone calls or agencies please. EOE.

About Shaheen & Gordon, P.A.

It’s different here. Shaheen & Gordon is a full-service law firm with a commitment to excellence and a focus on community. A fixture of the New Hampshire legal community for over 40 years, the firm has expanded across Northern New England and all the way to Hawaii. We’re proud to offer our clients personalized service that’s backed by the combined experience of our large legal team. Since 1981, we’ve grown to become a firm of 60+ experienced attorneys, but we’ve never stopped offering our clients the individual attention that’s allowed us–and them–to succeed. Shaheen & Gordon is welcoming energetic, detail-orientated individuals who want to further their career in the legal field. We offer benefits including but not limited to medical, dental, vision, flexible spending account (FSA), dependent care account (DCA), vacation, sick and bereavement leave, and 401(k) with Employer Contribution.