Intake Specialist

Job Summary
We are seeking a dynamic and detail-oriented Intake Specialist to join our healthcare team! In this vital role, you will serve as the first point of contact for patients and providers, ensuring smooth and efficient intake processes. Your energetic approach will help facilitate accurate data collection, appointment scheduling, insurance verification, and medical record management. With your strong organizational skills and compassionate communication, you'll contribute to delivering exceptional patient service while maintaining compliance with healthcare regulations such as HIPAA. This position offers an exciting opportunity to be a key player in a fast-paced clinical environment, supporting both administrative operations and patient care initiatives.

Duties

• Greet patients and visitors warmly, providing excellent customer service through multi-line phone systems and front desk interactions
• Collect and verify patient information using Electronic Health Record (EHR) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
• Conduct insurance verification and eligibility checks for Medicare, Medicaid, private insurance plans, and other payers
• Review medical documentation for accuracy and completeness, including care plans, medical records, and billing information
• Assist with appointment scheduling using medical office management software like Dentrix or Eaglesoft; coordinate with clinical staff for timely patient flow
• Maintain accurate medical records by filing documents systematically and updating electronic files in compliance with HIPAA regulations
• Support medical administrative tasks such as data entry (including 10 key typing), filing, and managing multi-line phone systems
• Verify insurance benefits, process authorization requests, and assist with billing inquiries related to CPT coding, ICD-9/10 coding, and medical billing procedures
• Collaborate with clinical teams to ensure proper documentation review and adherence to coding standards for accurate billing and reimbursement
• Provide bilingual support when needed to enhance communication with diverse patient populations

Qualifications

• Proven experience in a medical office setting or healthcare environment with clinic or dental experience preferred
• Strong knowledge of EMR systems such as Epic, Meditech, Athenahealth, Dentrix or Eaglesoft; familiarity with health information management practices
• Understanding of HIPAA regulations along with CPT coding, ICD-9/10 coding, ICD coding, and medical terminology
• Excellent customer service skills coupled with professional phone etiquette and effective communication abilities
• Proficiency in computer skills including Microsoft Office Suite (Word, Excel), typing (10 key), and electronic documentation review
• Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail
• Bilingual capabilities are a plus to support diverse patient needs
• Prior experience with insurance verification, medical billing or office management is highly desirable
• Strong organizational skills with the ability to manage medical records accurately and efficiently
• Spanish-speaking

Join our team as an Intake Specialist where your proactive approach will make a meaningful difference in patient experiences! We are dedicated to fostering a supportive work environment that values your contributions while offering opportunities for growth within the healthcare industry.

Pay: $17.00 per hour

Work Location: In person