Bilingual Intake Coordinator

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

The Bilingual Intake Coordinator supports mental health access for youth and families. This role is the first point of contact for individuals referred to mental health services through outpatient clinics, Community Resource Center (CRC), San Francisco Department of Public Health (SFDPH) school-based programs, Juvenile Probation, and Family Resource Centers (FRCs). The Intake Coordinator ensures that referrals are managed efficiently, clients are welcomed respectfully, and services are initiated promptly with attention to language access and cultural humility.

This role operates in a hybrid setting with work performed remotely and onsite at YMCA clinics, school campuses, the Community Resource Center, and Family Resource Centers, in environments that may be fast paced and emotionally charged due to shifting intake needs, crisis situations, and ongoing interaction with youth, caregivers, partners, and interdisciplinary teams. Noise and activity levels vary by location, and occasional evening or weekend hours may be required for outreach or urgent referrals. All work must follow YMCA policies, HIPAA requirements, and applicable mental health program standards.

The salary for this position ranges from $29.00 to $31.00 per hour, based on experience, qualifications, and internal salary benchmarking. Compensation is aligned with grant funding approval and budget availability for the position as required.