Intake Specialist (FT 8am-4PM)

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

RESPONSIBILITIES:

• Print Operator & Customer Interface Intake.
• Produce the client's request in the Production Area when necessary or when directed.
• Incumbent must be organized and able to multi-task, knowledgeable of reprographics, positive attitude, strong attention to details and able to display a friendly and cooperative attitude in a high stress environment.
• Operation of Reprographics equipment, i.e., high volume printers/copiers.
• Operation of Reprographics finishing equipment, i.e., perfect binding, punchers, cutters and other binding equipment.
• Cross-trains in all areas of production/bindery.
• Verifies accuracy of client request, before, during and after production.
• Quality checking, strong attention to details a must.
• Receive job request from clients and vendors by email, walk-ins, or physical mail.
• Negotiate client deadlines against in-house queue and supervisor input.
• Entry of all job requests received into the job tracking system.
• Release of job requests to production team and vendor personnel as needed.
• Review and approve billing tickets when necessary.
• Communicate professionally, written and verbally with clients, supervisors and management.
• Deliver work to clients when necessary.
• Assist administrative team and management as requested.

Qualifications:

• Significant walking and standing for long periods of time, able to lift up to 50 pounds, specific vision abilities required by this job include color vision
• Troubleshooting production equipment and place service calls when needed
• Proficient in Microsoft Office
• 50 wpm
• Highschool diploma or equivalent (GED) required.

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