Integrated Case Manager

Job Title: Integrated Case Manager

Position Classification: Non-exempt

Office Location: Deep East Texas

Reports to: Shakia Roberts

Salary Range: $17.51 to $21.00/hr.

Primary Objectives of Position: The Integrated Case Manager is to coordinate and deliver client-centered services and case management services that address the customer's comprehensive needs, helping them achieve self-sufficiency, stability, and successful outcomes. The Integrated Case Manager will assist with various Workforce Development programs to include WIOA, TANF, NCP, RESEA, SNAP E&T.

Essential Job Functions:

Participant Intake & Assessment

• Conduct comprehensive assessments to identify participant skills, employment history, educational needs, and barriers to employment. Determine eligibility for WIOA and other Workforce programs according to federal and state guidelines. Evaluate readiness for employment, training or education services.

Individual Employment Plans

• Assist job seekers in creating and implementing individual employment plans tailored to their skills and career goals. This involves interviewing job seekers to assess their ongoing service needs and exploring a full range of employment opportunities and training options.

Employment & Training Support

• Support participants in career exploration, job readiness, occupational training, and credential attainment. Coordinate Individual Training Accounts, work-based learning experiences, and supportive services. Provide career counseling and advisement, including referrals to jobs, placement in training or education programs, and retention services. This includes coaching job seekers on how to present themselves effectively to potential employers.

Documentation and Compliance

• Maintain accurate, timely, and compliant case documentation in WorkinTexas.com data systems for various programs. Ensure that case files meet or exceed programmatic requirements and maintain up-to-date records in accordance with relevant directives and policies.

Facilitation of Services

• Facilitate program orientations, schedule meetings with customers, and provide information about available jobs based don the customers' skills and interests.

Collaboration with Service Providers

• Develop and maintain contact with service providers to ensure job seekers receive the necessary support and resources throughout their employment journey. By fulfilling these duties, the Integrated Case Manger plays a crucial role in helping individuals navigate the workforce system and achieve sustainable employment.
• Identify job seeker barriers and refer to appropriate resources (internal or external) to overcome barriers.
• Acquire and maintain knowledge of market research tools and the trends in the industry or sector to appropriately guide and direct job seekers to placement or education.
• Ensure that case files meet or exceed programmatic requirement.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with travel to other locations, as required.

Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity and critical thinking

Qualifications:

Education: Bachelor's degree or equivalent experience is required. Areas of specialization in Human Resources, Communications, Business, Psychology, or closely related field is preferred. Experience: Previous experience in workforce development and/or case management experience is preferred.

Skills/Abilities: Understand the recruitment, data entry, and customer requirements for all funding streams. Understand and follow program policy. Knowledge of employment recruiting practices. Ability to engage, understand, and respond to the needs of business accounts. Proficient with Microsoft Office. Excellent verbal and written communications skills are necessary. Ability to accurately document customer interactions through well-written case notes is a must. Experience with State Employment Database is preferred. Knowledge of business practices within specific industry is preferred. Must have the ability to work in a fast-paced and diverse environment. Strong familiarity with regulatory entities and their laws and guidance that apply to job posting and recruitment, individual training accounts, employed worker training, customized training, and on-the-job training.

Benefits: Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance