Integrated Logistics Excellence Manager

You will be part of our Integrated Logistics team, adding your expertise + skills to the delivery of our Customer + Operational Excellence.

Your primary objective will be to ensure seamless operations across the agreed scope with customers, in alignment with our retention + growth strategy.

• To be the single contact point for our customers, service providers + local/overseas stakeholders.
• To ensure the delivery of agreed service level for our customer through your operational leadership.
• To lead our third party (3PL) operations + other service providers involved in the entire logistics chain, contributing towards customers’ supply chain objectives.
• To monitor performance trends + provide operational action plans in alignment with stakeholders.
• To support 3PL procurement for new opportunities, onboarding of suppliers/logistics service providers (LSP) for new businesses implementation + work closely with different teams to test IT platforms.
• To oversee all system updates within agreed service level agreements+ work closely with control towers to ensure seamless planning + execution.
• To support the driving of continuous improvement initiatives to improve supply chain performance + cost to serve.
• To define the standard operating procedures (SOP) + guidelines for the operations team to work with.

• 5+ years of experience in end-to-end logistics operations, supply chain management, or 4PL management.
• Proven experience in managing customer operations, service level agreements (SLAs), and stakeholder engagement.
• Strong knowledge of 4PL operations, procurement, and supplier onboarding.
• Demonstrated ability to lead continuous improvement initiatives, process standardization, and cost optimization.
• Strong analytical, problem-solving, and performance monitoring skills.
• Excellent communication, coordination, and leadership abilities to manage cross-functional teams.
• Ability to define and implement Standard Operating Procedures (SOPs) and operational guidelines.

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us—personally and professionally—through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.