Integrated Logistics Operations Specialist

As an Operations Specialist you will coordinate and plan the customer orders / Shipments accordingly to agreed upon scope, in addition, to all the customer inquiries regarding visibility and status of the shipments, answering questions and addressing any potential issues that may arise. Utilizing your strong forwarding & customer service knowledge, you will provide front line support for our customer to ensure customer satisfaction with our services and features in alignment of the processes based on the Work Instructions and Standard Operating Procedures. This position is being advertised for future openings in Raleigh, NC.

• Collaborate with other departments, both at the customers site and across the IL organization.
• Coordinate Transport Services for customer orders, using transport management systems.
• Handle manual order entries.
• Show ownership within the area of responsibility and execute tasks with expected level of productivity & performance
• Contribute to continues improvement initiatives.
• Adhere to existing K+N Guidelines, Standard Operating Procedures and Working Instructions following the business process mapping.
• Daily execution of the in-scope services, committing to first class level of respective services (order fulfilment, Transport Management, Request and Deviation Management, Visibility and Monitoring, Claims Processing)
• Receive & respond in time to requests from relevant stakeholders (such as customer requests)
• Adheres to and complies with all health & safety, quality, security, environmental, legal and regulatory requirements, company policies and procedures.
• Participate in quality audits related to general and client-specific quality programs.

• 1-3 years of working experience in Logistics and / or customer service sector
• High School Diploma or Equivalent
• Knowledge & understanding of Logisitics
• Strong customer service orientation.
• Interest to work with transport management systems or warehouse management systems
• Ability to work on own initiative and part of a team.
• Strong analytical skills, attention to details with a systematic and methodical approach to your work
• Ability of multi-tasking and dealing with different internal / external stakeholders at all levels.
• Good Communication and organizational skills

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-Onsite

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.