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Integrated Wellness Practitioner - Six Senses Amaala
Saudi Arabia
As IWP, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Duties and Responsibilities
In this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.
responsibility for the efficient operation in the following:
- Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
- Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
- Assist on reviewing services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices.
- Assist on the efficient operation of the spa. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
- Regularly meet with Director of Wellness /Spa Manager to plan next steps in spa operations and liaise with involved departments.
- Knowledge of all facilities and services offered by the spa including type of treatments and services available as well as their selling status, and benefits of all package’s plans, wellness plans and special promotions.
- Understand the policy on guaranteed reservations and no-shows.
- Support and follow up to ensure Visiting Experts calendar is in place and assist to develop spa packages and programs and to adapt spa menu aligning it with company updates, local market and guests’ requirements.
- Maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.
- A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
- Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
- Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law.
- Attend or conduct the designated meetings and briefings as instructed by the General Manager with a two-way flow of pertinent information and communications.
- Perform any additional duties given to me by the General Manager.
Qualifications
To execute the position of IWP, I confirm that I have the required qualifications, technical skills and at least three years’ experience in a similar or greater role in luxury spas and health clubs with proven results.
- A degree or certification of the following: Allopathic Doctorate, Ayurveda Doctor/Physician, Siddha, Traditional Arabic and Islamic Medicine, Tibetan Medicine, Traditional Thai Medicine, Traditional Chinese Medicine, , Physiotherapy, Fitness and Nutrition, Naturopathy, Homeopathy, Anatomy and Physiology and/or similar health related fields or have broad knowledge on anatomy and physiology and massage therapy.
- Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms.
- I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.
The above is intended to provide an overview of the role and responsibilities for a IWP at Six Senses Amaala It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses Amaala is an equal opportunity employer. This policy applies to all terms and conditions of employment.
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