Integration Consultant

DCKAP

Goals are great, but systems get the work done. DCKAP makes it easier for systems to work with each other. We help distributors and manufacturers harness the power of flowing data to drive operational excellence and profitable growth. As a result, they spend less time worrying about errors and more time on things that matter.

We are the people behind DCKAP Integrator and QA Touch.

Wait... Quick Check

• Care deeply about what you do and about making a difference in the world.
• Seek hypergrowth through consistent learning and experimenting.
• Balance work-life and life-life.
• Live a life of passion both inside and outside of work.
• Work seamlessly with multiple people– teamwork makes the dream work after all!
• Efficiently prioritize tasks and manage time.
• Move quickly, analyze and problem-solve on the go.
• Think outside the box and on your feet.
• Adapt and switch between your work and teamwork.

The Role

In this role, you will:

• Provide technical support for DCKAP Integrator customers.
• Debug integration issues and analyze data flows to identify and resolve root causes efficiently.
• Troubleshoot and resolve customer tickets while ensuring a smooth and positive customer experience.
• Leverage strong functional and technical expertise in ERP systems such as SAP, Oracle, and Epicor Prophet 21.
• Work with leading E-Commerce platforms, including Shopify, Magento, and BigCommerce.
• Collaborate with internal teams (Development, QA, Customer Success) to ensure timely issue resolution.
• Document solutions, best practices, and recurring issues to improve support efficiency.
• Continuously enhance product knowledge and stay updated on integration trends and technologies.

The Requirements

Experience

• 2–5 years of experience in Application Support, Integration Support, or Technical Support roles.
• Solid understanding of ERP systems such as SAP, Oracle, or Epicor Prophet 21.
• Practical experience with E-Commerce platforms, including Shopify, Magento, or BigCommerce.

Expertise

• Strong understanding of B2B distributor business models, including pricing structures, customer hierarchies, and bulk order workflows.
• Proven experience in implementing B2B E-Commerce solutions featuring tiered pricing, credit limits, custom catalogs, and purchase approval flows.
• In-depth knowledge of ERP–E-Commerce synchronization across products, inventory, orders, invoices, and customer data.

Tools + Skills

Perks you'll love

• A generous Learning & Development Budget
• Access to courses on Coursera & Stanford Continuing Studies.
• Reimbursement for relevant certifications and workshops.
• 4-Day work a week, on the second week of every month.
• Flexible working hours.
• Fully-Distributed workplace. Work remotely from anywhere in the world.
• Maternity & paternity leave.
• Travel and speak at conferences all around the world– on our tab.
• Hire-A-Star, our yummy referral program with a solid bonus.