Integration Expert CPM.Customer and Partner Management

<p><b>Job Purpose</b></p><p>To lead a group of qualified technical resources as well as being responsible for delivering and

owning a stream of critical software applications to ensure Etisalat's business continuity and

competitive edge.

</P><p><b>Report To Position Name</b></p><p>• Act as a domain knowledge expert in one or more of the telecom business units.
• Ensure that the project plans delivered by the demand team is correct and in sync with the project
scope and milestones.
• Set the roadmap and technical strategies for all projects assigned within domain.
• Manage resource allocation across different projects.
• Review the requirements and validate the technical feasibility.
• Align with the project tasks and due dates to ensure on-time project deliverables.
• Ensure following the agreed process throughout the development of the project.
• Report required project resources, project progress, risks on time to project manager.
• Ensure that all delivered tasks fulfill the requirements and are well tested.
• Document the solution architecture and ensure that the detailed design of the solution is available
for all the projects.

• Ensure that all the artifacts are produced based on the agreed process, and the execution of all the
tests as per the agreed process.
• Report and on-time escalation of project issues, risk envisioned and issues between team
members.
• Sponsor prototypes, working experience, best practices that will provide both learning experience
for team members and edge in getting new types of internet projects.
• Ensure successful release building and preparations of handover documents are complete prior to
project handover to the proper teams.
• Research development technologies and evaluate new trends and technologies to enhance delivery
quality and efficiency.
• Performance reviews, identify development needs, and provide appropriate coaching, support and
advice on training and career development.
• Leading and coaching a team of technical resources through different phases of project life cycle.
• Select, manage, motivate, coach and develop all team members.
• Establish and lead the culture of innovation within the team.
• Record statistical data about team members' work accuracy per project.
• Discuss achievements, concerns, lessons learnt in periodic meetings with team.
• Forecast annual resource requirements to plan team expansion. •
Customer Centricity :
Creates a positive internal customer experience during internal customer journeys and touch points
Innovation:
Continuously learn new trends in the market and propose new ideas, approaches and insights
Operational Excellence :
Takes responsibility—Accepts responsibility for outcomes of one's work; with focus on accurate
high quality operations daily routine, processes and workflows.
People Management :
Demonstration of team spirit and a proactive collaboration with cross functional projects.
Demonstrate company values and compliance with company policy.</p>

<p><b>QUALIFICATIONS_ESSENTIAL</b></p><p>• University degree in Engineering, Computer Science or Information Technology,

• Extensive experience in delivering IT business solutions in the domain of customer

management

• Excellent command of English language (Reading, Writing & Oral).

• Excellent Telecommunication knowledge.

• Excellent interpersonal skills (Negotiation, communications, etc.) <BR></p><p><b>QUALIFICATIONS_DESIRABLE</b></p><p>• Cross functional experience/exposure (Marketing, Sales, Customer Care, Finance, etc.)

• Team management, Change Management experience

• Experience with large size projects implementation. <BR></p><p><b>EXPERIENCE_ESSENTIAL</b></p><p>7+ years of Experience. <BR></p><p><b>EXPERIENCE_DESIRABLE</b></p><p>CRM Certified

Project Management Professional Certified/ITIL Certified<BR></p><p><b>CERTIFICATIONS_ESSENTIAL</b></p><p>NA</p>