Integration Senior Expert.Customer and Partner Management

Job Purpose

To Manage Customer Care, Sales, and Marketing demands and implementations for the Integration Services and Platforms Align it with the company business needs and the global IT strategy in order to achieve the best and cost effective solutions. To manage all in-house integration development activities and align it with the company business needs and the global IT strategy in order to achieve the best and cost effective solutions. To provide sustainable service to various Etisalat departments and provide IT systems that help optimize business processes.

Report To Position Name

Managing, building and maintaining Integration Services, Platforms across IT. Managing, building and maintaining Service Exposure Platforms for IT services. Managing, building and maintaining Etisalat software development team to ensure delivering best of class in-house integration applications, aligned with the IT global architecture and strategy. Develop & motivate team to ensure highly performing team and maintain the healthy working environment between the different teams. Work on recruiting high caliber managers and ensure continuity plan for the team. Select, communicate and negotiate effectively with the vendors to ensure a win-win situation and successful accomplishments of tasks considering cost optimization without impacting the quality of the vendors’ deliverables. Align IT KPIs with Customer Experience KPIs, and ensure monitoring and measuring Customer Experience efforts KPIs. Ensure full alignment with Critical Operational committee requirements. Ensure full alignment with Customer Experience committee requirements. Properly plan and manage the areas’ budget (CapEx & OpEx) and ensure the alignment with Etisalat plans. Plan & manage the execution for the needed expansions and new systems to serve Etisalat business requirements. Build, maintain, and ensure scalability of systems that highly impact customers and revenue in different channels Ensure & facilitate the development and maintenance of an efficient delivery process. Align strategic projects and expansions with business strategies to serve Etisalat strategic objectives in the areas of Integration & Service Exposure Systems. Align the area's functions with business strategies & products, and facilitate empowering the business with innovative solutions and technologies to help in achieving Etisalat strategic objectives. Ensure all area strategies are aligned with IT management & business departments and agree on the priorities and timelines. Responsible for managing large scale projects with significant money values and complex deliverables. Coach the team managers to communication with internal customers and work on any improvements needed. Demonstrate the ROI value for the developed solutions and explain the need for new expansions in terms of cost and business value. Manage the development RFPs for new major/strategic solutions and manage the vendor/suppliers to deliver the agreed solutions according to the requirements.

QUALIFICATIONS_ESSENTIAL

University degree in Engineering, Computer Science or Information Technology Excellent command of English language (Reading, Writing & Oral). Excellent Telecommunication knowledge. Excellent interpersonal skills (Negotiation, communications, etc.) Masters Leadership, program management, project management scope/risk/time/communications/quality/project cost) management and software development cycle management. Master budget & vendor management. Excellent interpersonal skills (Negotiation, communications, etc...).

QUALIFICATIONS_DESIRABLE

Cross functional experience/exposure (Marketing, Sales, Customer Care, Finance, etc.) Leadership, Strategic management, Change Management, etc.) Experience with large size projects implementation.

EXPERIENCE_ESSENTIAL

15+ years of Experience.

EXPERIENCE_DESIRABLE

NA

CERTIFICATIONS_ESSENTIAL

Leadership Skills Strategic Management Mini MBA Advanced Leadership Project Management Professional Certified/ITIL Certified