Integration Specialist, Strategic Integration

Position Title: Integration Specialist

Organization: Jewish Family Service of San Diego

Department: Strategic Integration

Position Type: Full-Time (37.5+ hours/week), Non-Exempt

Work Setting: Fully Onsite

Reports To: Manager, Strategic Integration

Pay Range: $23-$27/hour

Total Compensation:

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview:

JFS is looking for a compassionate, mission-driven individual to join the Strategic Integration team as the Integration Specialist. This role provides first-line support for core staff systems. The role keeps information findable and tools usable by administering the intranet and Learning Management System, handling day‑to‑day ETOi (client database) support tickets and maintaining simple how‑to resources and a basic impact story repository.

Responsibilities:

• Triage and resolve ETOi user tickets, escalate as needed
• Maintain the intranet as the culture and clarity hub, including page ownership, content updates, navigation, and review cycles
• Administer the LMS, upload and assign courses, manage rosters, automate reminders, and produce completion reports for HR and managers
• Configure and maintain the story bank with metadata for outcomes tags, consent type, geography, and audience; partner with Community Impacts on workflow and publishing
• Publish and maintain work kits that connect forms, dashboards, and instructions
• Track and report usage, search success, and task completion to inform improvements
• Coordinate with Tech Services for platform escalations and with HR for compliance content

Skills/Experience/Abilities That Are a Must-Have:

• Experience with business systems (databases, intranet platforms, or LMS)
• Strong troubleshooting, organization, and customer service skills
• Clear writing and basic content design skills; attention to accessibility
• Ability to manage multiple requests and follow defined standards

Skills/Abilities We’d Like You to Have:

• Bachelor’s degree in information systems, communications, or related field, or equivalent experience
• Two or more years in systems support or administration

Physical Requirements:

• This position involves standard office work and requires the ability to remain in a stationary position for extended periods, operate a computer and other office equipment, and communicate effectively in person and via digital platforms

Important Notice:

Please submit your resume and cover letter on your application.

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit jfssd.org.

• Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.