IT Support Specialist

Northstar Restaurant Group + Brassica is looking for an exceptional individual to join our technology team.

We are a fast-growing restaurant company whose purpose is creating loved experiences and maintaining a commitment to excellence in all aspects of our business. If you enjoy great food, embrace continuous learning, and value serving and celebrating with a team of like-minded individuals, here’s your opportunity to make a meaningful impact while growing your career. Expect personal fulfillment, the chance to shape something special, and plenty of opportunity for advancement.

Job Description:

As an IT Support Specialist, you will play a pivotal role in maintaining the smooth operation of technology systems so that we can fulfill our vision of sharing joy and delicious food while operating restaurants of distinctively high quality. Reporting to the Technology Manager, you will be responsible for supporting day-to-day IT operations in our restaurants and support office, managing system administration and user support, maintaining network and hardware reliability, ensuring cybersecurity best practices, and implementing technology solutions that improve efficiency and the user experience.

Core Responsibilities:

• Promptly resolve first-level technical calls reported by our restaurant partners
• Log and track support requests using our service management software (FreshService)
• Set up and test hardware, peripherals, and software
• Provide remote support to out-of-state restaurants
• Manage equipment procurement to ensure optimal supply levels are maintained
• Uphold information security compliance by strictly following all standards and protocols
• Adhere to Northstar Restaurant Group + Brassica’s operational standards in all areas
• Maintain a clean driving record and reliable transportation
• Flexibility in working hours, ability and willingness to work nights, weekends, and travel when necessary

Qualifications:

• Technical curiosity and strong aptitude for learning new systems
• Creative problem-solving skills and resourceful thinking
• A guest-first mindset, understanding how technology supports great experiences
• Strong task management and attention to detail
• Initiative and a self-starting approach, always eager to make things better
• Experience with Windows, Mac, and iOS devices, and POS systems such as Oracle Micros/Simphony, Toast, and Square
• CCNA, CISSP, Security+ certification (or willingness to obtain within 90 days)
• Basic networking proficiency, familiarity with Ubiquiti is a plus
• Responsive and positive communication
• Physically comfortable and capable working on high ladders and in small mechanical service areas